Abdul Mohi Mohammed

Work History

Park Place Technologies

Hyderabad

04.2021 - Current

Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Worked closely with Sales Leadership to qualify prospects and target key accounts.
Utilize CRM and additional software to generate and qualify leads
Coordinated and participated in client-facing conference calls, weekly team meetings and various learning development sessions
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Oversaw new business development and customer servicing.
Liaised between account holders and various departments.
Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
Trained new employees on proper protocols and customer service standards.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Developed highly profitable pipeline based on multiple sales penetration techniques.
Used digital methods and traditional telephone approaches to generate sales leads.

Sykes Business Services of India Pvt. Ltd

Hyderabad

10.2020 - 04.2021

Managed and Documented at least 50 client complaints & support request on daily basis and completed corrective action requests.
Provided best-in-class real-time sales support for customers while leading by example for sales team members.
Coordinated responses and resources to handle special client requests.
Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Meeting and coordinating with departments to make sure that sales people are doing their job correctly
Arranging appointments with clients and leadership team
Acknowledging customers by responding to emails, texts, and phone calls
Installed required plugins and additional coding to fit final design and functionality requirements.
Designed and implemented website from initial concept, site architecture and wire frames to finished deliverable.
Delivered quality commercial websites that met coding standards and cross-browser compatibilities.

Amazon Development Center India Private Limited

Hyderabad

02.2014 - 08.2019

Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Supported vendor advertising, strengthening accounts through timely and clear communication.
Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
Interpreted data and performance metrics, escalating issues to management as necessary.
Providing feedback and suggestions for program improvement on weekly basis
Exceeding various business objective and plans provided by marketing team and ensuring customer satisfaction
Issued credits for contested returns, shipping fees and damaged merchandise.
Advocated for sellers and provided feedback to enhance selling process for overall improvements.
Developed business cases, presentations and reports for senior management.
Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
Worked extensively with other departments, utilizing resources to provide seller support.