Abdul Raffay Mohammed

• Developed highly effective incident response team and trained extensively in preparation for possible events.
• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Assessed incident priority based upon impact to business and escalated issues as necessary.

• Worked on resolving day to day incidents.
• Performed Kernel upgrades for SAP servers.
• System Monitoring and Health Checks.
• Stop and Start of SAP systems during maintenance activities
• Downloading and applying SAP Notes.
• Provided SAP Basis Support for existing production ECC, PI and BW Landscapes.

• System Monitoring and Health Checks.
• Performed Kernel upgrades.
• Parameter Addition and Profile Administration
• Client creation, Administration and Client copy.
• Downloading and applying SAP Notes.
• SAP MDM stop & start.
• MaxDB stop & start.
• Extending Data Area in MaxDB
• Stop and Start of SAP content Server.
• Troubleshooting of SAP application performance issues and RCA preparation.
• DR Exercise – Recovering and starting Prod systems in DR Bubble.
• Importing Mass Transport requests using scripts from OS level and other from SAP level using STMS_IMPORT.
• Manually adding Co & Data Files to Import buffer and importing the Transport request.
• Opening and closing of production Clients for customers to perform required changes.
• Setting Up Operation Modes.
• AL11 Path Creation Upon request.
• Configured and monitored the Background jobs in the System.
• Analyzing ABAP dumps and their causes and solving them.
• Opening connections to SAP system in service marketplace as per requirement.
• Monitoring file system utilization and taking pro-active measures like housekeeping and adding the space with necessary approval to avoid system hung due to space issue.
• Regular monitoring of DR sync with its Production and Bringing back DR in sync with Production.
• Installing SAP license.
• Printer configuration and troubleshooting
• Trouble Shooting on customer raised issues.
• Trouble Shooting on JAVA Portal Issues.
• ORACLE DB
• Table Space extension using BRTOOLS,
• Table Space extension with re-size option when maximum data files count exceeded.
• Table backup using BRTOOLS.
• Table move from One Tablespace to the Other.
• Triggering Archive & Full Back up using BRTOOLS.
• Table Re-org in using BRTOOLS.
• Index Rebuild and Enabling compression using BRTOOLS.
• Analyzing and working on TPO recommendations.

• Digital SNote Configuration. ·
• SAP System Refresh of ECC systems. ·
• Analyzing and working on EWA recommendations.
• ST-PI and ST-A/PI Patch Update using SPAM/SAINT ·

HANA DB

• Start and stop of Hana Database.
• HANA DB Client upgrade.
• Triggering File system Backup and Snapshot backup using HANA studio on daily basis.
• Collection of RTE & Full Diagnosis information Dumps.
• SAP HANA Refresh.
• SAP HANA Installation on Azure VM.
• Perform HANA System Replication.
• Knowledge on HA Cluster & configuration.
• HANA cockpit Installation, Monitoring & Managing DB on it.

• Installed Netweaver 7.5 on HANA 2.0 SPS 05
• Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
• SAP HANA HA Cluster Setup and Performed Failover Testing on Cloud Environment Microsoft Azure.
• Taken care of OS Setup for both DB & Application server installation.