Abdul Raheem A
Bengaluru
Summary
Operations manager with nearly 15 years of experience in team leadership and stakeholder management. Proven ability to enhance processes and drive efficiency through automation and advanced Excel techniques. Expertise in continuous improvement initiatives that deliver measurable results.
Overview
15
15
years of professional experience
Work History
Operations Manager - Group Lead
Teva Pharmaceuticals
Bengaluru
07.2025 - Current
- Directed transition of invoice processing across multiple European countries.
- Managed daily operations to ensure compliance with industry regulations.
- Oversaw team B within COE model for efficient first touch and query resolution.
- Led a diverse team of 50 members, including two team leads and one manager.
- Optimized allocation process through daily dashboards and resolved duplicates using Excel Visual Basic.
Level 8 - Operations Manager
Accenture solutions Pvt Ltd
Bengaluru
01.2020 - 07.2025
- Led team of 80 accounts payable assistants, including five team leads and two managers.
- Oversaw end-to-end accounts payable operations, ensuring accurate invoice processing and payment execution.
- Drove daily production planning and work allocation in collaboration with team leads.
- Monitored KPIs to maintain consistent performance across operational metrics.
- Maintained stakeholder communication while managing client escalations effectively.
- Transitioned accounts payable processes across multiple entities to facilitate knowledge transfer.
- Mentored team members to promote continuous improvement and process ownership.
- Streamlined reporting dashboards and automated daily allocations, achieving one full-time equivalent benefit.
Band 6 - Team Lead
IBM India pvt ltd,
Bengaluru
02.2019 - 12.2019
- Managed a team of 17 members overseeing invoice processing, handling client escalations, and ensuring SLA compliance through effective daily planning. Facilitated team huddles, coordinated weekly reports with stakeholders, assessed training needs, and led regular client calls to resolve recurring issues.
B2 - Team Lead
Capgemini Technology Services India pvt ltd,
Bengaluru
10.2011 - 02.2019
- Led a team of 10 in invoice processing and payments, managing daily operations, production planning, and reconciliations to ensure efficiency and accuracy. Conducted team huddles, prepared KPI reports, handled payment activities, and successfully trained cross-location teams to deliver high-volume projects on time.
Education
MBA - Finance
Cambridge Institute of Technology
Bengaluru, Karnataka, India07-2011
Skills
- Accounts payable management
- Process optimization
- Continuous improvement
- Stakeholder engagement
- Team leadership
- Microsoft Office tools
- Visual Basic automation
Timeline
Operations Manager - Group Lead
Teva Pharmaceuticals
07.2025 - Current
Level 8 - Operations Manager
Accenture solutions Pvt Ltd
01.2020 - 07.2025
Band 6 - Team Lead
IBM India pvt ltd,
02.2019 - 12.2019
B2 - Team Lead
Capgemini Technology Services India pvt ltd,
10.2011 - 02.2019
MBA - Finance
Cambridge Institute of Technology