ABDUL RAHUMAN SHAHUL HAMEED
PALAKKAD,KERALA
Summary
Hardworking Waiter with 19 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
20
20
years of professional experience
Work History
Restaurant Waiter
FOOD EXPRESS
TRICHY TAMILNADU
07.2010 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Explained menu items, describing ingredients and cooking methods upon request.
Restaurant Waiter
LIMABINTHANG
KULALUMPUR
06.2004 - 06.2010
- Greeted customers and provided menus to guests.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
- Participated in periodic inventory checks to ensure adequate stock levels of supplies.
- Received payment by credit card or cash and returned appropriate change to customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Suggested additional items to customers to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Some College (No Degree) - UPPER LEVEL SCHOOL
YWCA MATRICULATION SCHOOL
TAMILNADU INDIASkills
- Order Taking
- Menu knowledge
- Food presentation
- Table Setting
- Menu Recommendations
- Order Accuracy
- Point of Sale (POS) system operations
- Dining customer service
- Fine Dining
- Team Collaboration
- Performance Improvement
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Malay
Beginner (A1)
A1
SPONSORSHIP
- NEED FREE SPONSORSHIP
Timeline
Restaurant Waiter
FOOD EXPRESS
07.2010 - Current
Restaurant Waiter
LIMABINTHANG
06.2004 - 06.2010
Some College (No Degree) - UPPER LEVEL SCHOOL
YWCA MATRICULATION SCHOOL
Similar Profiles
John JonesJohn Jones
Warehouse Manager/Delivery Driver at United Food Express/Finnys Food ServceWarehouse Manager/Delivery Driver at United Food Express/Finnys Food Servce
Christopher CastroChristopher Castro
Cashier at Kuya's Food ExpressCashier at Kuya's Food Express
Marco MorenoMarco Moreno
Warehouse Specialist at Pet Food ExpressWarehouse Specialist at Pet Food Express