Abdul Salam Ulde
Mumbai
Summary
Dynamic and results-driven Shift Supervisor at Starbucks with expertise in staff training and inventory management. Proven ability to enhance customer satisfaction through effective problem resolution and team motivation during peak hours. Skilled in optimizing operations and ensuring compliance with service standards, fostering a loyal customer base.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Shift Supervisor
Starbucks
Yanbu
12.2019 - 12.2025
- Supervised daily operations and ensured efficient workflow among team members.
- Trained and mentored staff on service standards and food safety protocols.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Resolved customer complaints swiftly to enhance dining experiences and loyalty.
- Managed inventory levels, ordering supplies to maintain operational efficiency.
- Conducted regular inspections of dining area and kitchen for cleanliness compliance.
Restaurant Supervisor
Breakfast club
Sharq
12.2015 - 05.2019
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on service standards and food safety protocols.
- Coordinated staff schedules to optimize coverage during peak hours and events.
Front Office Assistant
Hotel fariyas
Mumbai
07.2011 - 05.2012
Education
Anjuman Islam College of Hotel Management
Mumba, IndiaSkills
- Supervision & staff training
- Shift planning & scheduling
- Inventory management
- Customer relations
- Staff briefing and motivation during busy hours
Languages
English
First Language
English
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Certification
- Barista trainer certification
- Barista championship runner up
Timeline
Shift Supervisor
Starbucks
12.2019 - 12.2025
Restaurant Supervisor
Breakfast club
12.2015 - 05.2019
Front Office Assistant
Hotel fariyas
07.2011 - 05.2012
Anjuman Islam College of Hotel Management