Abdul Samad Shajahan
Kollam
Summary
Dynamic customer service professional with a proven track record at Lulu, excelling in complaint resolution and order processing. Leveraging strong problem-solving abilities and exceptional communication skills, I consistently enhance customer satisfaction and foster lasting relationships. Committed to delivering outstanding service and driving positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Lulu
Al nadha
09.2021 - 11.2024
- Assisted customers with inquiries regarding products and services.
- Processed orders accurately through internal systems.
- Resolved customer complaints using effective communication techniques.
Customer Support Agent
Al rawabi dairy
Dubai
10.2018 - 10.2020
- Provided exceptional customer service through various communication channels.
- Resolved customer inquiries and complaints efficiently and professionally.
- Assisted customers in product selection and order placement processes.
Education
BBA - English Literature
Tkm
Kollam 09.2015 - 10.2017
Skills
- Product knowledge
- Order processing
- Customer relationship management
- Complaint resolution
- Excellent communication and interpersonal skill
- Strong problem solving and conflict resolution skills
Languages
English, Arabic
First Language
English
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Certification
- Valid UAE driving license manual
Affiliations
- Exceeded Target
- Improved efficiency
- Successfully implemented
- Increasing sales/review
- Improved quality
Timeline
Customer Service Representative
Lulu
09.2021 - 11.2024
Customer Support Agent
Al rawabi dairy
10.2018 - 10.2020
BBA - English Literature
Tkm
09.2015 - 10.2017