Abdul Vasif Chinthaman
Hyderabad
Summary
Experienced GSOC Technical Support Specialist skilled in security operations and technical troubleshooting. Monitors security systems, responds to incidents, and resolves hardware and software issues while collaborating with teams to ensure operational continuity. Focuses on enhancing system reliability and security through effective problem-solving and incident management.
Overview
20
20
years of professional experience
Work History
GSRS Technical Support Specialist
Google
Hyderabad
04.2024 - Current
- Creating and Assigning the call signs to the sites across APAC Region.
- Investigating the root cause of the door alarms and also involved in the various types of CCTV investigations.
- Monitoring Geographic updates Globally and sending the related news to specific region.
- Documented software bugs related to Access and CCTV issues.
- Coordinating with GSOC in the Daily, Weekly and Monthly calls.
- Preparing the incident reports and prelims.
- Monitoring the critical cameras for any suspicious movements will be informed the site team immediately.
- Conducting training sessions to the staff about Access violation and Security breaches.
Access Control Operator
HSBC
Hyderabad
03.2015 - 03.2024
- Generating the Reports in ACS client software on a daily, weekly, monthly basis and updating as per the GSOC requirement.
- Sending the Access Violations emails to the concerned Employees who are not authorised to enter the restricted projects on Daily basis.
- Restoring and Removing the data through log files from the Server.
- Globally managing 6 Countries and 30 Cities for Access Control Systems and CCTV.
- Preparing the approval list of all projects on Monthly Basis. And Preparing Weekly report and Monthly Report.
- Coordinating with the SQL development team, Data administrators and service provider for Server related issues.
Financial Planning Consultant
HDFC Life
Hyderabad
11.2011 - 02.2015
- Achieve assigned business targets by selling and cross-selling protection, pension, and Life insurance plans
- Build and nurture a strong client network through prospecting, referrals, and professional outreach.
- Assess individual financial goals, risk profiles, and needs to recommend appropriate insurance and investment portfolios.
Back Office Assistant
ICICI Lombard GIC LTD
Bangalore
10.2007 - 10.2011
- Prepared quotations and generated insurance documentation to support client needs
- Updated and organised data records in database to ensure accuracy and accessibility.
- Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.
- Conducted data entry tasks with high attention to detail, ensuring database integrity and reliability.
- Maintained filing systems both electronically and on paper, ensuring easy access to important documents.
Export Oriented Unit Operator
Solidus Hi-Tech Pvt Ltd
Bangalore
04.2006 - 05.2007
- Prepared finished products for shipment, coordinating packaging and dispatch.
- Maintained daily logs of inward and outward materials to track inventory flow.
- Compiled invoices for timely processing, ensuring accurate record-keeping.
Education
Certificate of Higher Education - B.com (Commerce)
Sri Krishnadevaraya University
Sri Venkateswarpuram, IN-AP01-2006
Skills
- Incident management
- Project Management
- Effective Communication
- Leadership
- Time Management
- Teamwork
- Critical Thinking
- Public Relations
ACCESS APPLICATIONS WORKED FOR
- C-Cure 9000
- P-2000 Pro-Watch
- Vantage
- CardEX
CCTV APPLICATIONS WORKED FOR
- FLIR
- March Network
LANGUAGES
- English
- Hindi
- Telugu
ACHIEVEMENTS
- Won best employee awards in Google and HSBC.
Disclamer
- I here by declare that the information given above is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties you may pleased to entrust with me.
Timeline
GSRS Technical Support Specialist
Google
04.2024 - Current
Access Control Operator
HSBC
03.2015 - 03.2024
Financial Planning Consultant
HDFC Life
11.2011 - 02.2015
Back Office Assistant
ICICI Lombard GIC LTD
10.2007 - 10.2011
Export Oriented Unit Operator
Solidus Hi-Tech Pvt Ltd
04.2006 - 05.2007
Certificate of Higher Education - B.com (Commerce)
Sri Krishnadevaraya University