ABDUR RAUF
Kodungaiyur, Chennai
Summary
Dynamic Client Service Representative with a proven track record at BNY, excelling in customer service and collaborative teamwork. Leveraged analytical decision-making to enhance operational efficiency and resolve complex issues. , I consistently drove improvements in client satisfaction and streamlined processes, ensuring a productive work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
BNY
Chennai
08.2024 - Current
- Maintained customer records in the database system.
- Resolved customer inquiries and complaints via , email, or other communication channels.
- Provided customer service support to clients in a timely and efficient manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated and maintained databases with current information.
- Collected deposits or payments and arranged for billing.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
Human Resources Intern
BNY
Chennai
03.2024 - 08.2024
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Organized and maintained personnel records in a secure database.
- Analyzed internal feedback surveys from employees about their workplace experience.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Prepared or maintained employment records using human resources management system software.
OPERATION INTERN
FLYJAC LOGISTICS PVT.LTD
CHENNAI
01.2023 - 04.2023
- Excellent communication and problem-solving abilities.
- Evaluated customer needs and feedback to drive product and service improvements
- Completed reports and paperwork on critical information impacting operations
- Handled administrative and data entry work for staff
- Studied with senior staff to develop deep understanding of team processes and full operational activities
- Observed packing operations to verify conformance to specifications
- Generated reports detailing findings and recommendations
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Education
MBA - HR & Operation Management
S. A. ENGINEERING COLLEGE
Tamilnadu ChennaiB.com - computer application
THIRUTHANGAL NADAR COLLEGE
Tamilnadu ChennaiSkills
- Leadership and management
- Analytical decision making
- Effective problem resolution
- Collaborative teamwork
- MS Office
- Customer service
- Self-driven
Affiliations
Digital Marketing HR Analytics Tally
Certification
- OPERATIONS INTERN
- HR INTERN
- HR ANALYTICS
- DIGITAL MARKETING
- TALLY
Certifications
04-2023
Languages
- Advanced,5,
- ENGLISH
- TAMIL
- 5
- Advanced
Personal Information
Title: MBA
Timeline
Client Service Representative
BNY
08.2024 - Current
Human Resources Intern
BNY
03.2024 - 08.2024
OPERATION INTERN
FLYJAC LOGISTICS PVT.LTD
01.2023 - 04.2023
MBA - HR & Operation Management
S. A. ENGINEERING COLLEGE
B.com - computer application
THIRUTHANGAL NADAR COLLEGE