Abdur Razzaque
Kolkata
Summary
To excel in both professional & personal life by adhering the policy of hard work and honesty. To obtain a challenge, responsible position where my knowledge and expertise will provide excellence and positive support for the benefit of everyone.
Overview
2
2
years of professional experience
Work History
Deskside Support Engineer
Alten Calsoft Labs
08.2021 - 08.2023
- Provided expert guidance on best practices for computer usage, password management, data security, and backup strategies to minimize risk exposure.
- Developed strong relationships with users to foster trust and confidence in IT services provided.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
Education
1) B.Ed -
Ramakrishna Mission Shikshanamandira
Howrah, West Bengal06-2025
2) CTET (Paper-II) -
CBSE
08-2024
3) Graduation (B.Sc.) - Computer Science
Vidyasagar College
Kolkata, India11-2020
4) Higher Secondary - Science
Albany Hall Public School
Kolkata, India05-2017
5) Matriculation - Science
Albany Hall Public School
Kolkata, India05-2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Power Point, Access, Outlook)
- Skilled in using Google Workplace (Docs, Sheets, Slides, Gmail)
- Competent in using Social Media Platforms for professional purpose
- Familiar with graphic design tools like Adobe Photoshop and Canva
- Strong understanding of internet research and information retrieval techniques
- Comfortable working with both windows and Android operating systems
Additional Information
· Excellent communication skill with fluency in spoken English.
· Excellent command over comprehension.
· Strong knowledge of utilizing all the modern teaching aids.
· Ability to handle children of different age groups.
· Expertise in using new teaching methodology to explain difficult topics.
Strengths
- Enthusiastic and hardworking.
- Possess Positive attitude.
- Responsible towards work.
- Self-motivated and directed.
Languages Known
English and Hindi
Timeline
Deskside Support Engineer
Alten Calsoft Labs
08.2021 - 08.2023
1) B.Ed -
Ramakrishna Mission Shikshanamandira
2) CTET (Paper-II) -
CBSE
3) Graduation (B.Sc.) - Computer Science
Vidyasagar College
4) Higher Secondary - Science
Albany Hall Public School
5) Matriculation - Science
Albany Hall Public School
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