Abdur Rahim Rahmani
Manager - Operations
Bengaluru,KA
Summary
Dynamic operations manager with a proven track record at Schoolprep Pvt Ltd, leveraging strategic planning and team leadership to enhance academic workflows. Achieved a 40% reduction in manual tasks through innovative automation and developed performance management frameworks that drove significant operational improvements. Skilled in project management and data-driven decision-making.
Overview
5
5
years of professional experience
Work History
Manager - Operations
Schoolprep Pvt Ltd (UPRIO)
10.2024 - Current
- Own end-to-end academic operations, including post-sales onboarding, batch creation, tutor allocation, class execution, attendance accuracy, academic tracking, and issue resolution.
- Built large-scale Google Apps Script automations to eliminate manual workflows across onboarding, scheduling, batch assignment, attendance, and academic monitoring.
- Developed multiple internal WebApps (Apps Script + HTML/CSS) used by tutors and managers to: Capture and track class feedback in real time, Identify at-risk batches and students using rule-based logic, Monitor daily/weekly batch health, attendance gaps, and academic delays, View tutor availability, and dynamic class schedules.
- Created backend automation pipelines to fetch, clean, transform, and sync data from: AWS Athena (SQL databases), internal APIs, Google Sheets, webhooks, and system logs.
- Designed auto-refresh dashboard systems, enabling scheduled data pulls from SQL, Sheets, and dashboards without manual intervention.
- Built alerting and risk-flagging systems using Apps Script triggers to detect: declining attendance patterns, students with missed classes, slow-moving batches, tutor performance issues, and incorrect batch allocations.
- Automated data distribution for regional teams, including daily MIS, academic snapshots, student progress, and compliance reports.
- Reduced manual academic operations workload by 40–60% through workflow automation and system-driven monitoring.
- Enhanced tutor workflows by automating: Class feedback capture to databases, daily attendance into structured datasets, missed-class alerts via WhatsApp, email, or SMS, and academic completion tracking with automated progress percentages.
- Built centralized dashboards with real-time visibility into: Onboarding funnel status, live batch progress, renewals pipeline, tutor utilization and availability, and grade-wise performance metrics.
- Developed an Operations Intelligence layer using SQL and Apps Script to merge multiple data sources into unified operational datasets.
- Designed SOPs, trackers, monitoring frameworks, and escalation workflows for onboarding, delivery, and tutor operations.
- Support leadership with executive MIS, RCA reports, automation feasibility analysis, and weekly performance insights; work closely with the co-founder on delivery and retention visibility.
Manager - Business Strategy
Think and Learn Pvt Ltd (Byjus)
10.2020 - 10.2024
- Progressed from Operations Associate to Manager – Business Strategy through consistent performance and leadership impact.
- Led end-to-end execution of strategic and operational initiatives aligned with productivity, revenue, and growth objectives.
- Designed and implemented performance management frameworks using KPIs and operational metrics to evaluate program effectiveness.
- Developed and executed Performance Improvement Programs (PIP) by defining productivity and contribution metrics, balancing revenue impact with efficiency gains.
- Conducted business performance reviews and recommended data-driven strategies to improve regional and national outcomes.
- Prepared executive dashboards, leadership decks, and external presentations for business reviews, events, and stakeholder meetings.
- Owned weekly performance reporting for Region Heads (reviewed by the CEO) and conducted root cause analysis to drive corrective actions.
- Acted as Program Manager for multiple pilot initiatives, managing process design, rollout, monitoring, and optimization.
- Led and mentored teams of analysts and auditors, ensuring data accuracy, SOP compliance, and reporting quality.
- Built real-time revenue, funnel, and productivity dashboards used by stakeholders across 30+ cities.
- Improved recruitment funnel pass rates from 13% to 24% through conversion and process analysis.
- Forecasted manpower requirements and optimized city-wise workforce deployment to improve sales effectiveness.
- Automated 40+ recurring reports using Excel and Google Sheets, significantly reducing manual reporting effort.
- Authored SOPs and operational documentation for cross-functional teams to standardize execution and governance.
Education
B.Tech - Computer Science
Dr. A.P.J Abdul Kalam Technical University
Kanpur 04.2001 -
Skills
Team leadership
Timeline
Manager - Operations
Schoolprep Pvt Ltd (UPRIO)
10.2024 - Current
Manager - Business Strategy
Think and Learn Pvt Ltd (Byjus)
10.2020 - 10.2024
B.Tech - Computer Science
Dr. A.P.J Abdul Kalam Technical University
04.2001 -