Summary
Work History
Education
Skills
Timeline
Hi, I’m

Abel Abraham Jacob

Team Leader Operation
Gurgaon,Haryana

Summary

As an Team leader Operations , it is important to track and analyze key performance indicators (KPIs) to evaluate the effectiveness of the sales team's efforts. The most important KPI is sales revenue, followed by sales growth, conversion rate, average deal size, sales pipeline, customer acquisition cost, customer lifetime value, and sales activity. By monitoring these metrics, an associate manager can identify areas for improvement and make data-driven decisions to optimize the sales process and risk management. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Work History

Startek Customer Support Pvt Ltd PNB Bank Loans (Outbound Process)
Gurgaon, Haryana

Team Leader, Operations
08.2022 - 01.2024

Job overview

  • Team leader may include the ability to inspire and motivate team members
  • A successful team leader should also have strong problem-solving skills, be able to adapt to changing situations, and be committed to achieving team goals and objectives
  • A successful team leader should be able to recognize and develop the strengths of individual team members and provide opportunities for professional growth and development
  • Delivered top-quality installation service with in-depth consultations to assess customer balls.
  • Skilled at working independently and collaboratively in a team environment.

Honda Car (Outbound Process) Startek Customer Support Pvt Ltd
Gurgaon

Senior Sales Executive
09.2021 - 06.2022

Job overview

  • A successful customer service executive should be able to work collaboratively with other departments and team members to ensure customer satisfaction and improve overall customer experience
  • A successful customer service executive may include providing exceptional customer service

Airtel Retention ( Outbound Process ) Aegis Customer Support Pvt Ltd
Gurgaon

Senior Sales Executive
09.2020 - 09.2021

Job overview

  • A successful retention executive should be able to stay up-to-date with industry trends and best practices, and continuously seek opportunities for improvement and innovation
  • A successful retention executive should also have strong communication and interpersonal skills, be able to work collaboratively with cross-functional teams

Samsung Sale (Outbound Process)Kochartech Pvt. Ltd
Gurgaon

Senior Sales Executive
08.2019 - 08.2020

Job overview

  • Manage the modelling, planning, and execution of all financial processes
  • Carry short and long-term custom comprehensive financial strategies to reach company goals
  • Building strong relationships with clients, developing effective sales strategies
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.

RBL Credit Card (Inbound Process)Teleperformance BPO Pvt. Ltd
Gurgaon

Customer Service Executive
10.2018 - 07.2019

Job overview

  • Able to effectively communicate the value of their products or services and adapt to changing market conditions is also highly valued
  • Additionally, a successful sales executive should be able to work collaboratively with other departments
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Education

NIOS National Institute of Open schooling, Kerala

Class X

University Overview

NIOS (Arts) National Institute of Open Schooling, Kerala

Class XII

University Overview

Hotel Management & Hospitality, DELHI UNIVERSITY, NEW DELHI
Delhi Institutes Of Management

Bachelor of Applied Arts And Science from Chef Training
02.2015 - 02.2019

University Overview

Skills

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Timeline

Team Leader, Operations
Startek Customer Support Pvt Ltd PNB Bank Loans (Outbound Process)
08.2022 - 01.2024
Senior Sales Executive
Honda Car (Outbound Process) Startek Customer Support Pvt Ltd
09.2021 - 06.2022
Senior Sales Executive
Airtel Retention ( Outbound Process ) Aegis Customer Support Pvt Ltd
09.2020 - 09.2021
Senior Sales Executive
Samsung Sale (Outbound Process)Kochartech Pvt. Ltd
08.2019 - 08.2020
Customer Service Executive
RBL Credit Card (Inbound Process)Teleperformance BPO Pvt. Ltd
10.2018 - 07.2019
Hotel Management & Hospitality, DELHI UNIVERSITY, NEW DELHI
Bachelor of Applied Arts And Science from Chef Training
02.2015 - 02.2019
NIOS National Institute of Open schooling, Kerala
Class X
01.2011
NIOS (Arts) National Institute of Open Schooling, Kerala
Class XII
01.2015
Abel Abraham JacobTeam Leader Operation