I LOVE DRIVING
ABEL MONCY VARUGHESE
BRANCH MANAGER
Kottayam,KL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
NORTHERN STATE MEDICAL UNIVERSITY SOUTH INDIA HEAD
RMEA
KOTTAYAM , KERALA
05.2020 - Current
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered services to customer locations within specific timeframes.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
Assistant Manager
ELEGANCE MEDICAL EDUCATIONAL CONSULTANCY & SERVICE
THIRUVALLA, KERALA
08.2018 - 04.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Sales Representative Team Leader
TIME STAR TECH. CONT. LLC
SHARJAH , UAE
11.2016 - 07.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Set up calendar with customer birthdays and other special events for personal touch.
- Automated contact management system, resulting in better client organization and goal alignment.
- Trained and mentored new sales representatives.
Salesman
SABSON SPORTS
CHANGANASSERY , KERALA
10.2013 - 03.2016
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Promoted and up-sold products and services to meet needs of customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Minimized process lags through strategic sourcing and customer expectation management.
Education
SECOUNDARY & HIGHER SECOUNDARY - Ecommerce
BELIEVERS CHURCH RESIDENTIAL SCHOOL
THIRUVALLA 09.2009 - 06.2013
Skills
Coaching and mentoring
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
NORTHERN STATE MEDICAL UNIVERSITY SOUTH INDIA HEAD
RMEA
05.2020 - Current
Assistant Manager
ELEGANCE MEDICAL EDUCATIONAL CONSULTANCY & SERVICE
08.2018 - 04.2020
Sales Representative Team Leader
TIME STAR TECH. CONT. LLC
11.2016 - 07.2018
Salesman
SABSON SPORTS
10.2013 - 03.2016
SECOUNDARY & HIGHER SECOUNDARY - Ecommerce
BELIEVERS CHURCH RESIDENTIAL SCHOOL
09.2009 - 06.2013
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