Abey Jose

• Delivery manager for circuits placed by companies in USA and making sure that these circuits are delivered on time
• (end to end internal and external communication and Escalations both mail and calls)
• Track and ensure follow up actions from LEC’s (Local Exchange Carriers) are complete and on track for the circuits to be delivered on time
• Point of contact for Escalations for internal and external stake holders
• Coordinate between multiple teams to get design and test the circuits on time
• Proactively look for gaps and take necessary actions to avoid problems
• Provide RCA’s (Root Cause Analysis) for missed volume to the management
• Initiate team meetings and provide process updates to the team
• Chair Escalation calls and provide updates to various teams
• Pull reports from tools and proactively work on priority orders and ensure tht SLA’s are met
• Regular interactions with Managers to understand scope for improvement in existing operational procedures.

• Setting up items on Target.com partnering with Minneapolis Buyers, Business Analysts and various vendors across the globe for GPSSP (Garden, Pets, Seasonal, Stationary and Patio) Maintenance of item on site by updating the Retail price and other critical product SPOC for any item related issue and First point of contact for item information
• Negotiating with the Vendors across globe to procure the information of an item and Quality checks of an item on site, so that guest has no issues with placing the order and launching items on timely manner
• Gets appropriate item information which in turn drives sales to my Category and meeting the Forecast
• Actively led internal R&R committee and was always appreciated for bringing in creative ideas to the table
• Collecting all the necessary legal documents and setting up vendor for target.com by adding an appropriate order point
• Creating weekly Dash board for the GPSSP category and presenting the same to business
• Merchandise Planning related activities- Demand forecast analysis,Smoothing techniques-Profiler based ordering,Product allocation,Purchase Order Creation and Purchase Order tracking and expedition
• Vendor Management Data Analysis - Weekly Financials,Analysis and Trend Insights
• Technical SPOC - Liaison between the Business and IT for enhancements and accelerated resolutions
• UAT, Regression and post deployment testing representing the business
• Project based Contractor Management.

• Taking active role for implementation of Global Delivery Framework within ManuLife account
• Defect Prevention Analysis of Ticket misroutes within IBM Resolver Teams
• Resolving Queries of ManuLife Bank employess related to technology from software, Hardware to servers
• Routing tickets to the correct que and following up on resolutions
• Enagaging the right team to work on prtority one tickets and sending out notifications on time
• SME in the absence of one to handle any direct escalations from Client.

• Event Management, Editing and Coordination of teams for National Conference on Enabling Access for Persons with Disability to Higher Education and Workplace: Role of ICT and Assistive Technologies
• End to end event management for the conference
• Editing the Journal for the conference
• Working with multiple teams and resource people around the globe to under stan the topic
• Helping in researching papers to gain insight into the conference
• Working with the CSR teams of Mphasis, Wipro, Nascomm, Christ University, IIMB, Thomson Reuters, Microsoft and many more organizations for arrangements of the conference
• Emceed for a two events for the conference
• Was part of the Campaign to spread awareness about people with disabilities thought out colleges and corporates all over Bangalore
• Taking Sessions in Colleges and mentoring Interns.

Distinctions: True