ABEY MATHEW
Taunton,United Kingdom
Summary
To make my own standards of excellence and meeting challenges, excelling in my job by contributing to the growth of the company and thereby achieving personal growth. Ability to keep pace in with new technologies with Excellent organizational & interpersonal skills, in addition to productive working as Team member as well as independently with minimal supervision. A team player with a proactive approach in analyzing and solving issues.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Operation Logistics & Customer Success
Trukkin
Riyadh, Saudi Arabia
07.2022 - 10.2023
- Daily recording of Sales with GP & Profit and sharing the report to the CEO
- Work closely with Internal Team and directly with customers to resolve any logistics queries during the peak hours.
- Follow up with Suppliers /Transporters to ensure Customer billing to be carried out on timely manner.
- Review and approve supplier invoices against expected cost, highlighting any anomalies that need to be addressed.
- Maintaining Customer Relationship with customer calls to ensure their requirement is fulfilled.
- Conduct Daily Team calls to gather Sales and Daily Deployment numbers along with GP & margin.
Senior Sales Operation Logistics Specialist
WESTCON
Riyadh, Saudi Arabia
07.2009 - 05.2022
- Create quotes against customer LPO and convert to Customer Orders.
- Collaborate with Internal Sales Team and ensure Proactive update of Customer Orders are shared with potential customers.
- Co ordination with Internal Departments Credit,Purchasing,Sales related to customer Orders.
- Monitoring Order Backlog, making sure the inventory is scheduled and orders can be shipped within SLA.
- Keeping Order Trackers with Key information.
- Maintaining all PRE-Alerts of all Cisco Inbound Shipments.
- Use of SAP ERP system which helps in increased productivity.
- Strong communication skills with suppliers and freight forwarders - both verbal and written.
- Coordinating with Freight forwarders (Aramex & DHL) on all inbound & outbound shipments. Handling & arranging all required customs requirements for smooth & easy clearance.
- Generating and supporting the business with precise & accurate update to internal & external customers
- Keeping customer satisfied & delivering to their commitments
Education
Bachelor of Commerce - MARKETING
DR. DY. Patil College
PUNE 03.2002 - 04.2005
Skills
- Strong Customer Relationship Building
- Problem Solving
- Excellent Interpersonal Skills
- Team Player
- Analyzing and Solving Issues
- Quick Learner
- Process development
Accomplishments
- Promoted as Senior Customer Service Executive in Westcon.
- Awarded as the Employee of the Quarter for Q2 – 2011, Q1-2014, Q4-2017, Q3-2019.
- Awarded as Employee of the Year for 2015/2017.
Timeline
Operation Logistics & Customer Success
Trukkin
07.2022 - 10.2023
Senior Sales Operation Logistics Specialist
WESTCON
07.2009 - 05.2022
Bachelor of Commerce - MARKETING
DR. DY. Patil College
03.2002 - 04.2005
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