Abhash Panwar

• Worked as an SME for Splunk, alert and dashboard creation, and Splunk monitoring.
• Manage a team to support a 24 x 7 PCF environment for production and development, ensuring site uptime, performance, and customer SLAs.
• Handling postmortems, RCAs.
• Managing a team of 10 SREs and coordinating with on-site staff for regular discussions.
• Monitoring CTM batches and TS via Splunk, AppDynamics.
• Bamboo deployments.
• SLA Management.
• Alerts and dashboard creation for newly deployed apps on PCF via Splunk.
• PCF migrations.
• Monitoring, RCAs, and Post-Mortems.

• Support a 24/7 AWS, SaaS environment for production and development, ensuring site uptime, performance, and customer SLAs.
• Contribute to, and be part of, the SRE Team, and monitor and build AWS resources according to client and team requirements via Terraform.
• Monitoring AWS resources, reviewing and recommending automation, and building cost-efficient architecture.
• Resolve the issues queue in accordance with cloud services standards to ensure that cases are resolved in a timely manner.
• Analyze and troubleshoot complex solution issues to determine the root cause.
• Enhance and develop infrastructure/configuration management to be scalable, robust, and redundant.
• Work with Product Management and Software Development staff to deliver software to production.
• Track issue resolution status, and participate in standup meetings.
• SSL Certificate Renewals.
• Troubleshoot and resolve performance issues.
• Drive monitoring initiatives to instantiate a cloud reliability team to implement self-healing tactics.
• Training the junior folks, and new hires.
• Disaster Recovery/Blue-Green Deployment.
• Attending weekly meetings with AWS.
• Foster technology adoption through training and documentation.
• Developed and implemented monitoring solutions to improve system reliability.

Projects:

• Cloud Cost Optimization.
• GP2 to GP3 migration: Migrated GP2 volumes to GP3 for AWS infrastructure, which assisted the organization in saving approximately 30 million dollars annually.
• Spinning of lifecycle policy for S3 bucket: Implemented lifecycle rule for S3 bucket to move the files to less costly storage services (Glacier) after a certain time to save costs.
• Cloud health and Trusted Advisor recommendations: Horizontally downscaled AWS resources as per recommendations from CH and TS periodically.
• Cloud Health Policies: Defined policies to track any wastage of AWS resources, for example, unattached Elastic IP tracking, idle Load Balancers, etc.
• Tagging: Tracking the improperly tagged AWS resources, attracting costs, and fixing them using DynamoDB tables.
• SFTP Server to SFTP Service Migration. Under this project, we migrated SFTP servers to AWS managed SFTP services (Transfer Family) using Terraform templates.
• Migration of Classic Environment to App-Stream.
• Migrated Classic Setup clients (LB and EC2) to AWS AppStream Services using Terraform templates.
• VPC and Route 53 cleanup (security hardening), AWS security group audit.
• Cleaned up unused project VPC, its resources, along with decommissioned hosted zones, and A records. Auditing SG for enhanced security.
• Updating the Oracle version on the Snap Lex server.
• Updated the Oracle version on Snap Logic servers via Systems Manager during the maintenance window.

• Designing and deploying scalable, HA, and fault-tolerant systems on AWS.
• Using services like EC2, ELB, VPC, RDS, and S3.
• Configure Auto Scaling, CloudWatch Alarms, and SNS for scaling and monitoring the infrastructure.
• Experience with services like Route 53, IAM management.
• Selecting the correct AWS technology based on data, compute, database, or security requirements.
• Cost optimization, security compliance implementation.
• Experience in migrating and implementing multiple applications from on-premises to the cloud using AWS services, such as SNS, DBMS, CloudFormation, S3, Route 53, Glacier, and many more.
• Designation document of the current IT infrastructure and change IT infrastructure.
• Responsible for complete care end-to-end for all enterprise customers.
• Preparing design documents, SOPs, cost optimization and recommendation reports, and executing them in a well-mannered way.
• Handing and guidance to the team in case of any technical issues.
• Conduct discussions monthly or quarterly, whichever is feasible, for ongoing issues and opportunities.

• Key contributor to the technical integration of Adobe product Connect on new infrastructure (physical server, Cloud AWS).
• Key account management skills and a single point of contact (POC) for leading partners.
• Providing technical solutions/integration of Adobe Connect with third-party software and custom development of solutions based on customer requirements/issues. - Providing help with Adobe Connect APIs to integrate with LMS systems like Moodle, Salesforce, etc.
• Providing production support to server administrators across all geos. I have handled more than 3,000 cases independently, including major and critical upgrades to big American organizations like the US Army, Navy, and NASA, to name a few, in classified environments.
• • Migration of the connect application to different environments, including on cloud infrastructure. (AWS)
• Configuring SSL for Connect Server in the on-premises environment.
• Analyzing issues in large-scale environments on hosted platforms of connected software and managed services on cloud infrastructure via Splunk, this includes more than 12 servers in each cluster and having more than 12 clusters for users across all geolocations.
• Working closely with the engineering team via bug tracking during the product release and development cycle.
• Hands-on experience in deploying, migrating, and managing SQL Server for internal products (Adobe Connect), and pulling relevant information via general and custom queries.
• Analyzing Connect Meeting server logs, adding in logs, application logs, and debug logs to troubleshoot various issues.
• Using Adobe Connect APIs to perform complex operations. Test APIs in Postman by defining the parameters.
• Replicating the issues in the AWS staging environment.
• Participation in Business Intelligence processes, including taking an active role in the Knowledgebase.
• Document creation, blog creation, responding to forum posts, and bug logging via JIRA.
• Escalation's handling.

• Use the Incident Management System to document and manage problems, work requests, and their respective resolutions and circumventions.
• Respond to and analyze problems through discussions with users, including problem recognition, log monitoring, research, isolation, resolution, and follow-up steps.
• Perform user database server entry.
• Administer and provide user account provisioning.
• Resolving operating system and networking-related issues in a mid-level environment.
• Worked on Windows and Linux.
• Worked on tools like Fred, SKMS, and JIRA.
• Knowledge sharing and knowledge transfer within the team for the overall growth of the organization.
• Diagnose, monitor/initiate, and provide resolution of network device performance problems.