Summary
Overview
Work History
Education
Skills
Appreciations Awards Rewards
Extracurricular Activities
Disclaimer
Timeline
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Abhay Arshid

Summary

Entry level Operations Analyst with Bachelor of Science in Testing, Fitting & Transforming the data, and deep dedication to process optimization. Seeking position in Data Science industry to provide strong decision making and attention to detail to operation data analysis. Strong team player with articulate communication and presentation skills.

Overview

4
4
years of professional experience

Work History

Resolution Specialist

Amazon
Hyderabad
10.2023 - 04.2024
  • Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
  • Developed a database of frequently asked questions and answers for customer service representatives to reference when responding to inquiries.
  • Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
  • Researched complex customer service requests involving multiple departments and personnel within the organization.

Trainer

Amazon
Hyderabad
10.2022 - 09.2023
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.

Associate

Amazon
Hyderabad
10.2020 - 10.2021
  • Verified credit card charges against purchase receipts for accuracy.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.

Education

B.Tech in CSE -

Geethanjali College of Engineering & Technology

Board of Intermediate -

Narayana Jr College

SSC -

Narayana Concept School

Skills

  • Data Mining
  • Deep learning
  • Python Programming
  • Machine Learning
  • BI tools expertise
  • Statistical Analysis
  • Image processing
  • Network analysis

Appreciations Awards Rewards

Been Appreciated for taking part in Youth for Seva NGO organizations activities.

Extracurricular Activities

Provided KT’s sessions on system process for new joiners. Hosted Meetings and games for Department as part of fun committee.

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Resolution Specialist

Amazon
10.2023 - 04.2024

Trainer

Amazon
10.2022 - 09.2023

Associate

Amazon
10.2020 - 10.2021

B.Tech in CSE -

Geethanjali College of Engineering & Technology

Board of Intermediate -

Narayana Jr College

SSC -

Narayana Concept School

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Abhay Arshid