ABHAY BHUSHAN
Summary
Seeking challenging position in a organization where I can utilize my knowledge and skills that I have acquired throughout my career till yet , also allowing opportunities of professional growth .
Overview
1
1
Certification
16
16
years of professional experience
Work History
Owner
CAFE SILLY SAUCE
KOLKATA
09.2025 - 04.2026
- Inventory Management: Routinely tracking coffee beans, milk, syrups, and perishable goods to prevent shortages and minimize waste.
- Vendor Relationships: Sourcing high-quality, ethical ingredients from reliable local bakeries or wholesale suppliers.
- Equipment Maintenance: Ensuring espresso machines, grinders, refrigerators, and POS systems are regularly cleaned, serviced, and upgraded.
- Hiring and Training: Recruiting friendly baristas and service staff, and providing thorough training on customer service scripts and brewing techniques.
- Scheduling: Building shifts that align with peak customer traffic to maintain fast service without overpaying on labor costs.
- Shift Supervision: Assigning floor positions during service, managing call-outs, and resolving workflow bottlenecks.
- Cost Control: Tracking the Cost of Goods Sold (COGS) to maintain healthy profit margins, typically keeping food and beverage costs around 25% to 40% of menu prices.
- Cash Flow & Accounting: Balancing the daily till, managing payroll, and working with professionals like accountants to monitor revenue.
- Compliance & Legal: Renewing necessary business licenses, health permits, and local regulations.
- Quality Assurance: Ensuring that every cup of coffee and pastry meets your establishment's standards.
- Brand Building: Engaging in marketing efforts, such as running social media promotions, local partnerships, or hosting special events.
- Conflict Resolution: Smoothing over customer complaints and creating an inviting, welcoming environment.
Operations Head
Sodexo
Frankfurt, Germany
01.2021 - 01.2024
- Lead cross-functional food and beverage teams to deliver seamless, high-quality guest experiences across all service areas.
- Drive revenue growth and profitability through thoughtful planning, cost management, and operational execution.
- Partner with venue leadership to align daily operations with business needs and long-term goals.
- Champion a culture of accountability, collaboration, and continuous improvement across teams.
- Oversee hiring, training, and development to build engaged and high-performing teams.
- Ensure consistent adherence to health, safety, and food handling standards.
- Manage financial performance including labor, inventory, and departmental budgets to meet targets.
Facility Manager
Sova Solar Limited
10.2018 - 12.2021
- Managing overall administrative activities in the office as well as in the factory site.
- Develop strategies in administrative manager functions to effectively run an organization.
- Supervise and manage administrative operations of a department.
- Develop and implement administrative functions to monitor business operations.
- Manage and direct the activities of the staff in an administrative set-up.
- Interact with other department heads in managing the entire administrative operations.
- Develop inventory control management systems for the inventory department.
- Develop logistics in organizing records, files and statements in an effective manner.
- Reduce operating costs through vendor management.
- Ensuring zero down time of office equipment's
- Engage quality services and monitor them on a daily basis with utmost care; report any damage or bad quality to concerned and initiate necessary steps to correct the same.
- Office upkeep and AMC handling for office equipment's like Aircons, UPS, Server, Printer/Xerox Machine, EPABX, Tea/Coffee machine, Fire Extinguishers etc.
- Looking after General Infra of Office & its maintenance.
- Stationery Requisition & Handover to employees as & when required by them.
- Handling payments of the vendors dealing with them for their products and services.
- Ensure that all facilities, furniture, fixtures and equipment and other assets are properly and carefully maintained.
- Optimization of Resources: Develop systems to economize on consumables as far as possible, without compromising quality and ensure that wastefulness is avoided.
- Requisition of HK Material, Stationery, Tea-Coffee, Water & Other Misc things.
- Process involving of Purchase Requisition & clearance of Vendor Payments.
- Lead employee engagement initiatives, Festive celebrations, Workplace celebration and / Better Tomorrow Plan initiatives.
Room Division Manager
Jazan Inn
Saudi Arabia
07.2015 - 09.2018
- Front office management-Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.
- Reservation management-Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.
- Guest services enhancement-Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.
- Housekeeping management-Manage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.
- Quality assurance-Implement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.
- Revenue optimization-Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives, to achieve revenue targets and profitability goals.
- Training and development-Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.
- Budget management-Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.
- Technology integration-Evaluate and implement technology solutions and systems to streamline operations, enhance guest services, and improve efficiency in areas such as reservations, guest communication, and housekeeping management.
- Safety and security-Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.
- Collaboration and communication-Collaborate with other hotel departments, including sales, marketing, food and beverage, and maintenance, to coordinate activities, share information, and ensure a seamless guest experience across all areas of the hotel.
F & B Associate
ASIA 7
Mumbai
02.2010 - 06.2015
- To do Mis -en Scene & Mis -en Palace
- Preparing each table for service.
- Attending briefing.
- Requisition making
- Cleaning
- Silverware & Glassware
- Serving Food & beverages order
- Asking feedback of food & beverage once serve.
Education
CCE -
Seva Kendra
Tangra, India09-2006
BACHELOR OF COMMERCE -
Calcutta University
Kolkata, India08-2009
DIPLOMA IN HOSPITALITY AND TRAVEL &TOURISM -
F.I.A.T/Edexcel University
Kolkata, India01-2010
Skills
- Vendor management
- Risk assessment
- Budget control
- Security protocol implementation
- Contract negotiation
- Resource Allocation
- Space Planning
- Record Keeping
- Technological Literacy
- Problem-Solving & Crisis Management
- Adaptability & Professional Grooming
- Leadership & Team Management
Hobbies and Interests
- Cooking
- Listening to Music
- Table Tennis
Personal Information
- Father's Name: Bharat Bhushan
- Marital Status : Married
- DOB : 14-12-1987
Certification
- Certified Office Administration Management
Disclaimer
I gravely announce that facts of information and facts in the resume are inclusive and correct and I take full liability for the correctness of the information.
Timeline
Owner
CAFE SILLY SAUCE
09.2025 - 04.2026
Operations Head
Sodexo
01.2021 - 01.2024
Facility Manager
Sova Solar Limited
10.2018 - 12.2021
Room Division Manager
Jazan Inn
07.2015 - 09.2018
F & B Associate
ASIA 7
02.2010 - 06.2015
CCE -
Seva Kendra
BACHELOR OF COMMERCE -
Calcutta University
DIPLOMA IN HOSPITALITY AND TRAVEL &TOURISM -
F.I.A.T/Edexcel University