Abhay Gautam
Agra
Summary
NMS L1 Support Engineer with 6+ years of experience in 24x7 NOC operations, network monitoring, alert handling, and incident management in ISP and enterprise environments. Hands-on experience with C-Spectrum NMS tool, ticketing systems, and SLA-based support at Sify NOC.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Engineer - NMS L1 (NOC Operations)
Sify Technologies Limited
2021.09 - Current
- Real-time monitoring of ISP and enterprise networks from Sify NOC
- Handling network alerts and incidents using C-Spectrum NMS tool
- Creating, updating, and closing tickets as per SLA
- Escalating issues to L2/L3 teams with proper diagnostics
- Monitoring link utilization, device availability, and performance
- Supporting Trend Micro OfficeScan XG antivirus
- Coordinating with internal teams and customers for resolution
System Engineer - EDP & IT Support
NFCL
2017.01 - 2019.01
- Desktop, server, and network support
- Remote and onsite user support
- Hardware troubleshooting and replacement
Education
M.Tech - Cyber Security & Networking
Sharda University
B.Tech - Computer Science & Engineering
UPTU University
Skills
- NMS L1
- NOC Operations
- 24x7 Network Monitoring
- System Monitoring
- Alert Monitoring
- Event Correlation
- Ticket Creation
- Incident Management
- Escalation Matrix
- SLA Tracking
- Customer Coordination
- SNMP Monitoring
- Traps
- Thresholds
- C-Spectrum
- TCP/IP
- LAN
- WAN
- RIP
- OSPF
- BGP
- Routers
- Switches
- Firewalls
- Windows Server
- Hardware Installation
- Software Installation
- Trend Micro OfficeScan XG
- Ticketing Tools
- SLA Management
Certification
- CCNA - Cisco Certified Network Associate
- Microsoft Azure Fundamentals (AZ-900)
Languages
English
Beginner
A1
Timeline
System Engineer - NMS L1 (NOC Operations)
Sify Technologies Limited
2021.09 - Current
System Engineer - EDP & IT Support
NFCL
2017.01 - 2019.01
M.Tech - Cyber Security & Networking
Sharda University
B.Tech - Computer Science & Engineering
UPTU University