ABHAY GUPTA
Banking
Noida
Summary
Driven Sales Chat Associate with a proven track record at Customer Support, adept in CRM proficiency and exceptional customer service. Leveraged strong communication and decision-making skills to resolve customer queries effectively, enhancing customer satisfaction. Excelled in a fast-paced environment, demonstrating a commitment to excellence and a 70% increase in customer retention through personalized support and relationship management.
Overview
4
4
Certifications
Work History
Sales Chat Associate
Customer Support
06.2023 - 11.2023
As an executive my job was like a customer support in which i interact with customers regarding their banking needs and queries and solve them via telephone or through email
Education
Master of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
Lucknow University (Raebareli, India) 04.2001 -
Bachelor of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
Kanpur University (Raebareli India) 04.2001 -
Intermediate - English,History,Hindi,Civics,Education, Sports
Citizen Public Intermediate College
Raebareli, India 04.2001 -
Highschool - English, Hindi, Math,Science, Social Science
Citizen Public IOntermediate College
Raebareli, India 04.2001 -
Skills
Goal-Oriented
Cold-calling
Customer Service
Computer Skills
Microsoft Office
Data Entry
Calm Under Pressure
Excellent Communication
Complaint resolution
Decision-Making
Product and service knowledge
Self Motivation
Time management abilities
Active Listening
Attention to Detail
Call Center Operations
Customer Relationship Management (CRM)
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certification
Course On Computer Concepts (CCC) A Grade Certificate by NIELIT
Interests
Computer proficiency
Badminton
Cricket
Reading Books
Online Gaming
Timeline
Sales Chat Associate
Customer Support
06.2023 - 11.2023
Course On Computer Concepts (CCC) A Grade Certificate by NIELIT
11-2021
Computer Operator and programming Assistant (ITI) Certification Under Aegis Of SCVT
12-2018
ITI in Draughtsman Civil
12-2017
Diploma in Computer Finance And Accounting (DCFA)
09-2017
Master of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
04.2001 -
Bachelor of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
04.2001 -
Intermediate - English,History,Hindi,Civics,Education, Sports
Citizen Public Intermediate College
04.2001 -
Highschool - English, Hindi, Math,Science, Social Science
Citizen Public IOntermediate College
04.2001 -