ABHAY GUPTA
Banking
Noida
Summary
Driven Sales Chat Associate with a proven track record at Customer Support, adept in CRM proficiency and exceptional customer service. Leveraged strong communication and decision-making skills to resolve customer queries effectively, enhancing customer satisfaction. Excelled in a fast-paced environment, demonstrating a commitment to excellence and a 70% increase in customer retention through personalized support and relationship management.
Overview
4
4
Certifications
Work History
Sales Chat Associate
Customer Support
2023.06 - 2023.11
As an executive my job was like a customer support in which i interact with customers regarding their banking needs and queries and solve them via telephone or through email
Education
Master of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
Lucknow University (Raebareli, India) 2001.04 -
Bachelor of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
Kanpur University (Raebareli India) 2001.04 -
Intermediate - English,History,Hindi,Civics,Education, Sports
Citizen Public Intermediate College
Raebareli, India 2001.04 -
Highschool - English, Hindi, Math,Science, Social Science
Citizen Public IOntermediate College
Raebareli, India 2001.04 -
Skills
Goal-Oriented
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certification
Course On Computer Concepts (CCC) A Grade Certificate by NIELIT
Interests
Computer proficiency
Badminton
Cricket
Reading Books
Online Gaming
Timeline
Sales Chat Associate
Customer Support
2023.06 - 2023.11
Course On Computer Concepts (CCC) A Grade Certificate by NIELIT
2021-11
Computer Operator and programming Assistant (ITI) Certification Under Aegis Of SCVT
2018-12
ITI in Draughtsman Civil
2017-12
Diploma in Computer Finance And Accounting (DCFA)
2017-09
Master of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
2001.04 -
Bachelor of Arts - Geography
H.S. Baghel Vigyan & Prodhaugiki Mahavidyalaya
2001.04 -
Intermediate - English,History,Hindi,Civics,Education, Sports
Citizen Public Intermediate College
2001.04 -
Highschool - English, Hindi, Math,Science, Social Science
Citizen Public IOntermediate College
2001.04 -
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