Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Hobbies and Interests
Timeline
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Abhay Kumar

Abhay Kumar

Gurugram

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

12
12
years of professional experience

Work History

Manager

Delhivery Ltd
Gurugram
07.2019 - Current
  • Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement
  • Proficient in best practices, market trends and regulatory requirements of industry operations
  • Talented leader with analytical approach to business planning and day-to-day problem-solving.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Designing SOPs for each client to minimize losses and damage cases.
  • · Held responsible for generation of CN/COF and maintaining Data in Google Sheets.
  • · Responsible for maintaining monthly provisions for financial forecasting.

Sr. Executive

Snapdeal
Gurugram
05.2014 - 07.2019
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies
  • Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
  • Helped more than 1000+ clients to close their disputes
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Formed and sustained strategic relationships with clients.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Executive

Homeshop 18
Noida
10.2012 - 05.2014
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access
  • Organized due diligence in preparation for sale of business unit
  • Anticipated and tracked operational and tactical risks to provide strategic solutions
  • Identified opportunities to expand or shift course to take advantage of changes in market
  • Located bottlenecks to streamline existing processes
  • Prepared annual data to determine metrics for operational performance
  • Identified trends and assessed opportunities to improve processes and execution
  • Conducted regular meetings with team to discuss issues, concerns and updates
  • Established and implemented departmental policies, goals and objectives.

Education

Bachelor of Science -

D
01.2008

Secondary school -

BSEH
01.2005

Skills

  • Strategic planning
  • Policies and procedures
  • Negotiation
  • Improvement initiatives
  • Key Performance Indicators
  • Financial Analysis
  • Operations management
  • Data Analyst
  • Data visualization
  • Excel
  • Performance Management
  • Workforce Management
  • Team Leadership

Websites

Personal Information

Title: Manager

Hobbies and Interests

  • Playing Cricket
  • Hanging out with Friends
  • Swimming

Timeline

Manager

Delhivery Ltd
07.2019 - Current

Sr. Executive

Snapdeal
05.2014 - 07.2019

Executive

Homeshop 18
10.2012 - 05.2014

Bachelor of Science -

D

Secondary school -

BSEH

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Abhay Kumar