ABHAY KUMAR
Kanpur
Summary
Dynamic Front-office Executive with a proven track record at NARAINA MEDICAL COLLEGE HOSPITAL & RESEARCH CENTRE, excelling in enhancing guest satisfaction and streamlining operations. Skilled in database administration and fostering team collaboration, significantly contributed to improved efficiency and guest experience. Expert in managing sensitive information and coordinating office activities, embodying exceptional relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Front-office-executive
NARAINA MEDICAL COOLEGE HOPITAL & RESEARCH CENTRE
02.2022 - Current
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
Office Coordinator
BMC HOSPITAL
07.2021 - 01.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Education
Bachelor of Computer Applications - DATA SCIENCE
SRM UNIVERSITY
06.2025
Skills
Scheduling and calendar management
Mail handling
Team player attitude
Database Administration
Account Reconciliation
Documentation and control
Filing systems
Presentation Design
Expense Reporting
Meeting Arrangements
Relationship Building
Data entry expertise
Typing Speed
Basic accounting
Records Management
Billing and coding
Languages
English
Advanced (C1)
HIND
Bilingual or Proficient (C2)
Timeline
Front-office-executive
NARAINA MEDICAL COOLEGE HOPITAL & RESEARCH CENTRE
02.2022 - Current
Office Coordinator
BMC HOSPITAL
07.2021 - 01.2022
Bachelor of Computer Applications - DATA SCIENCE
SRM UNIVERSITY
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