Abhay Kumar
Relationship Manager
Sant Kabir Nagar,UP
Summary
To secure a Challenging & responsible position in a good reputable organization to explore my learning, knowledge & skills. While making a significant contribution to the success of the company
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Relationship Manager
IndiaMart InterMesh Ltd.
05.2022 - Current
- -Leading & driving a sales team of 5 (Executive & Assistant Managers ) responsible for territory sales, steering business and generating revenue via subscription upsell and renewals.
- Managing a client base of 500+ (Large & Mid-Size) spread across multiple industries for effective account management.
- Effectively handling two clusters of IndiaMart in Bangalore by continuous revenue growth and increasing MOM Per Client Revenue.
- Identify business problems across teams, design sales and service process to improve renewals, Per Client Revenue, Average Revenue Per User & Client Lifetime Value.
- Training and upgrading team skills, attending to team tasks, relationships and individual's needs.
- Co-ordination with internal teams- Product marketing, Order verification, Production, to ensure quality services & the entire Login to hosting process management.
- Achieved the highest Sales + Renewal MTD productivity across Pan India for the month of Mar'24 in CSD business.
- Received award as "Mr. Dependable" for achieving sales quota consistently for the quarter of OND'23
Assistant Store Manager
Nysaa Retail Venture Pvt. Ltd.
04.2021 - 05.2022
- Handling a team of 28 members including (Team member, Team Leader, Floor Manager) Customer service, Operations, inventory management, Reduction of shrinkage & Total loss, , training to store staff & equip them with the skills.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
MBA - Marketing
PSIT College of Management
Kanpur Nagar, Uttar Pradesh 08.2019 - 08.2021
Bachelor of Science -
Siddharth University
Siddharth Nagar, Uttar Pradesh 01.2016 - 05.2019
12th (Intermediate) -
U.P Board (Uttar Pradesh State Board)
Kanpur 04.2014 - 05.2016
10th (High School) - Maths
U.P Board (Uttar Pradesh State Board)
Kanpur 05.2012 - 07.2014
Skills
Leadership and Team Management
Customer-Centric Selling
Relationship Management
Communication & Negotiation Skills
Relationship building and management
Problem-Solving and Critical Thinking
Performance Management and Coaching
Excellent Communication Skills
Certification
Course on Computer Concepts (CCC)
Hobbies
- Travelling
- Playing Cricket
- Watching Motivational Movies
Timeline
Business Analytics for Strategic Decision making
03-2024
Relationship Manager
IndiaMart InterMesh Ltd.
05.2022 - Current
Assistant Store Manager
Nysaa Retail Venture Pvt. Ltd.
04.2021 - 05.2022
MBA - Marketing
PSIT College of Management
08.2019 - 08.2021
Course on Computer Concepts (CCC)
07-2018
Tally ERP 9.0
01-2018
Bachelor of Science -
Siddharth University
01.2016 - 05.2019
12th (Intermediate) -
U.P Board (Uttar Pradesh State Board)
04.2014 - 05.2016
10th (High School) - Maths
U.P Board (Uttar Pradesh State Board)
05.2012 - 07.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse