Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Abhay Kumar Mishra

Abhay Kumar Mishra

Project Manager
Bangalore

Summary

🚀 IT Project Manager

With 12+ years of experience in the IT and US healthcare domain, I bring a strong mix of business analysis, agile delivery, and program execution skills. I started my career as a Business Analyst and have grown into a Project Manager leading cross-functional teams and driving complex healthcare initiatives.

💼 Currently managing a team of 35+ professionals (BA + QA), overseeing multiple Scrum teams, and deeply involved in roadmap planning, stakeholder management, and delivery execution.

🏗️ I’ve had the opportunity to implement Agile and Scrum practices from scratch, improve team velocity, and align delivery to business goals. I also contribute to solution discussions, handle risk mitigation, and collaborate directly with US-based clients.

Overview

12
12
years of professional experience
4
4
Certifications

Work History

Project Manager

Healthasyst Pvt Ltd.
Bengaluru
11.2019 - Current
  • Oversee end-to-end product backlog management, ensuring comprehensive coverage.
  • Collaborate and plan with the team to actualize the backlog, emphasizing maximum business value.
  • Finalize product increments, and organize effective product releases.
  • Coordinate with IT and business stakeholders to shape the product vision and roadmap.
  • Take accountability for formulating the product's strategy in collaboration with IT stakeholders.
  • Mentored junior team members, fostering professional growth and increasing overall team efficiency.
  • Primary point of contact and liaison between the scrum team and stakeholders.
  • Generated standard and custom reports to provide insights into business performance.
  • Inspect and evaluate product progress through each iteration, ensuring alignment with the roadmap.
  • Working on wireframes for enhancing user experience (UI), and workflow.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.
  • Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
  • Enhanced team collaboration by implementing agile project management methodologies.

Sr. Business Analyst

BenefitHub India Pvt Ltd.
Chennai
04.2018 - 10.2019
  • Primary point of contact and liaison between BenefitHub (India) and its customers.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Working on Agile methodology using JIRA for project tracking.
  • Maintaining healthy business relations with clients while ensuring maximum customer satisfaction in the best, demonstrative manner.
  • Smart Enroll: Onboarding new clients, rollovers of existing clients, managing open enrollment, and EDI implementations.
  • Monitoring the support team for the implementation of clients.
  • Streamline business operations, and provide product training to customers.
  • Working with the Development and Testing team to track, manage, and help implement application changes, either in the form of support fixes or system improvements/enhancements.
  • Responsible for various integrations with third-party tools and formulating new client implementations.
  • Close engagement with the sales team and senior management to understand the business needs, resource estimation, and creating a plan of action for onboarding and futuristic clients.
  • Working with different affiliate networks and vendors to understand their offerings and benefits for the users.

Business Analyst

Quadrant Four Software Solutions
Chennai
11.2016 - 04.2018
  • Project: QHIX-Ben Admin and QHIX-EDI System (US Healthcare)
  • Insurance (Healthcare): Complete member enrollment cycle, medical plans like HMO, PPO, POS, EPO, CHIP, Medicaid, and Medicare. (Benefit Enrollment system + EDI 834)
  • Maintaining healthy business relations with clients while ensuring maximum customer satisfaction in the best, demonstrative manner.
  • Managing end-to-end implementation of the clients.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Working with the development and testing team to track, manage, and help implement application changes, either in the form of support fixes or system improvements/enhancements.
  • Delivering the project as per scheduled deadlines, and extending post-implementation and maintenance support.
  • Managing project planning, effort, resource coordination, and delivery, as per specified timeframes.
  • Onboarding, UAT, and end-to-end implementation for new clients.
  • Data migration and integration with existing applications.
  • Customer support via emails and calls.

EDI Analyst

A3 Logics(I)
Jaipur
05.2014 - 10.2016
  • Project: TeemWurk- Ben Admin and EDI Platform (US Healthcare)
  • Maintaining healthy business relations with clients while ensuring maximum customer satisfaction in the best, demonstrative manner.
  • Managing end-to-end implementation of the clients.
  • Working with the development and testing team to track, manage, and help implement application changes, either in the form of support fixes or system improvements/enhancements.
  • Delivering the project as per scheduled deadlines, and extending post-implementation and maintenance support.
  • Streamlined EDI processes for increased productivity with detailed documentation and standard operating procedures.
  • Fostered a culture of continuous improvement by proactively seeking feedback from internal and external stakeholders, implementing changes as needed to enhance overall performance.
  • Onboarding, UAT, and end-to-end implementation for new clients.
  • I worked on the EDI 834 implementation and coordinated with payers.
  • Customer support via emails and calls.

SEO Executive

Planet Web Solutions
Jaipur
08.2013 - 05.2014
  • Managing the websites of clients and performing regular health check-ups of websites to make sure they perform well online.
  • Preparing and updating strategies in the benefit of the campaign.
  • Managing Google Analytics accounts of different clients.
  • Creating Infographics.
  • Link Building.
  • Completed keyword research to target clients based on keyword targeting.

Education

Bachelor of Technology - Computer Science

Poornima Institute of Engineering & Technology
Jaipur, India
04.2001 -

Skills

Certification

Generative AI Overview for Project Managers from Project Management Institute

Timeline

Generative AI Overview for Project Managers from Project Management Institute

07-2025

CSM: Certified Scrum Master

05-2024

CSPO: Certified Scrum Product Owner.

04-2024

Enterprise Design Thinking Practitioner

06-2020

Project Manager

Healthasyst Pvt Ltd.
11.2019 - Current

Sr. Business Analyst

BenefitHub India Pvt Ltd.
04.2018 - 10.2019

Business Analyst

Quadrant Four Software Solutions
11.2016 - 04.2018

EDI Analyst

A3 Logics(I)
05.2014 - 10.2016

SEO Executive

Planet Web Solutions
08.2013 - 05.2014

Bachelor of Technology - Computer Science

Poornima Institute of Engineering & Technology
04.2001 -

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