Abhay Kumar Mishra
Project Manager
Bangalore
Summary
🚀 IT Project Manager
With 12+ years of experience in the IT and US healthcare domain, I bring a strong mix of business analysis, agile delivery, and program execution skills. I started my career as a Business Analyst and have grown into a Project Manager leading cross-functional teams and driving complex healthcare initiatives.
💼 Currently managing a team of 35+ professionals (BA + QA), overseeing multiple Scrum teams, and deeply involved in roadmap planning, stakeholder management, and delivery execution.
🏗️ I’ve had the opportunity to implement Agile and Scrum practices from scratch, improve team velocity, and align delivery to business goals. I also contribute to solution discussions, handle risk mitigation, and collaborate directly with US-based clients.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Project Manager
Healthasyst Pvt Ltd.
Bengaluru
11.2019 - Current
- Oversee end-to-end product backlog management, ensuring comprehensive coverage.
- Collaborate and plan with the team to actualize the backlog, emphasizing maximum business value.
- Finalize product increments, and organize effective product releases.
- Coordinate with IT and business stakeholders to shape the product vision and roadmap.
- Take accountability for formulating the product's strategy in collaboration with IT stakeholders.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Primary point of contact and liaison between the scrum team and stakeholders.
- Generated standard and custom reports to provide insights into business performance.
- Inspect and evaluate product progress through each iteration, ensuring alignment with the roadmap.
- Working on wireframes for enhancing user experience (UI), and workflow.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.
- Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Enhanced team collaboration by implementing agile project management methodologies.
Sr. Business Analyst
BenefitHub India Pvt Ltd.
Chennai
04.2018 - 10.2019
- Primary point of contact and liaison between BenefitHub (India) and its customers.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Working on Agile methodology using JIRA for project tracking.
- Maintaining healthy business relations with clients while ensuring maximum customer satisfaction in the best, demonstrative manner.
- Smart Enroll: Onboarding new clients, rollovers of existing clients, managing open enrollment, and EDI implementations.
- Monitoring the support team for the implementation of clients.
- Streamline business operations, and provide product training to customers.
- Working with the Development and Testing team to track, manage, and help implement application changes, either in the form of support fixes or system improvements/enhancements.
- Responsible for various integrations with third-party tools and formulating new client implementations.
- Close engagement with the sales team and senior management to understand the business needs, resource estimation, and creating a plan of action for onboarding and futuristic clients.
- Working with different affiliate networks and vendors to understand their offerings and benefits for the users.
Business Analyst
Quadrant Four Software Solutions
Chennai
11.2016 - 04.2018
- Project: QHIX-Ben Admin and QHIX-EDI System (US Healthcare)
- Insurance (Healthcare): Complete member enrollment cycle, medical plans like HMO, PPO, POS, EPO, CHIP, Medicaid, and Medicare. (Benefit Enrollment system + EDI 834)
- Maintaining healthy business relations with clients while ensuring maximum customer satisfaction in the best, demonstrative manner.
- Managing end-to-end implementation of the clients.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Working with the development and testing team to track, manage, and help implement application changes, either in the form of support fixes or system improvements/enhancements.
- Delivering the project as per scheduled deadlines, and extending post-implementation and maintenance support.
- Managing project planning, effort, resource coordination, and delivery, as per specified timeframes.
- Onboarding, UAT, and end-to-end implementation for new clients.
- Data migration and integration with existing applications.
- Customer support via emails and calls.
EDI Analyst
A3 Logics(I)
Jaipur
05.2014 - 10.2016
- Project: TeemWurk- Ben Admin and EDI Platform (US Healthcare)
- Maintaining healthy business relations with clients while ensuring maximum customer satisfaction in the best, demonstrative manner.
- Managing end-to-end implementation of the clients.
- Working with the development and testing team to track, manage, and help implement application changes, either in the form of support fixes or system improvements/enhancements.
- Delivering the project as per scheduled deadlines, and extending post-implementation and maintenance support.
- Streamlined EDI processes for increased productivity with detailed documentation and standard operating procedures.
- Fostered a culture of continuous improvement by proactively seeking feedback from internal and external stakeholders, implementing changes as needed to enhance overall performance.
- Onboarding, UAT, and end-to-end implementation for new clients.
- I worked on the EDI 834 implementation and coordinated with payers.
- Customer support via emails and calls.
SEO Executive
Planet Web Solutions
Jaipur
08.2013 - 05.2014
- Managing the websites of clients and performing regular health check-ups of websites to make sure they perform well online.
- Preparing and updating strategies in the benefit of the campaign.
- Managing Google Analytics accounts of different clients.
- Creating Infographics.
- Link Building.
- Completed keyword research to target clients based on keyword targeting.
Education
Bachelor of Technology - Computer Science
Poornima Institute of Engineering & Technology
Jaipur, India 04.2001 -
Skills
Business requirements analysis
Project planning and development
Cross-functional collaboration
Agile Program & Project Management
Scrum Implementation & Agile Coaching
Team Leadership
Strategic planning
Client relations
Certification
Generative AI Overview for Project Managers from Project Management Institute
Timeline
Generative AI Overview for Project Managers from Project Management Institute
07-2025
CSM: Certified Scrum Master
05-2024
CSPO: Certified Scrum Product Owner.
04-2024
Enterprise Design Thinking Practitioner
06-2020
Project Manager
Healthasyst Pvt Ltd.
11.2019 - Current
Sr. Business Analyst
BenefitHub India Pvt Ltd.
04.2018 - 10.2019
Business Analyst
Quadrant Four Software Solutions
11.2016 - 04.2018
EDI Analyst
A3 Logics(I)
05.2014 - 10.2016
SEO Executive
Planet Web Solutions
08.2013 - 05.2014
Bachelor of Technology - Computer Science
Poornima Institute of Engineering & Technology
04.2001 -