Abhay Kumar Sonkhla
Hamirpur,HP
Summary
Results-driven Sales Engineer with a proven track record in technical sales and client relationship management. Skilled at translating complex concepts into compelling value propositions for clients. Strong analytical and problem-solving abilities, coupled with excellent communication and presentation skills. Collaborates with cross-functional teams to drive sales growth and exceed revenue targets. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Debt Solution
Jalandhar
10.2023 - Current
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
Sales Engineer
Future Enterprises
Jalandhar
02.2021 - 12.2022
- Engage with potential customers to explain our services and products effectively
- Understand customer needs and requirements, and provide suitable solutions
- Actively generate and follow up on leads to convert them into sales
- Build and maintain strong relationships with clients through regular communication
- Collaborate with the sales team to achieve sales targets and contribute to overall business growth
- Stay up-to-date with industry trends, market dynamics, and competitor activities
- Prepare and deliver presentations, demonstrations, and proposals to clients
- Provide exceptional customer service and support throughout the sales process
Education
B-Tech - CSE
LOVELY PROFESSIONAL UNIVERSITY
Jalandhar, India12.2020
12th - Non-Medical
Spectrum Public School
palampur, India03.2016
Skills
- Technical Sales
- Client Relationship Management
- Market Research
- Customer Needs Assessment
- Customer queries
- Complaint Handling
- Technical Support
Affiliations
CRICKET
Cycling
Certification
- PTE English certificate
Languages
Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Beginner (A1)
A1
Timeline
Customer Service Executive
Debt Solution
10.2023 - Current
Sales Engineer
Future Enterprises
02.2021 - 12.2022
B-Tech - CSE
LOVELY PROFESSIONAL UNIVERSITY
12th - Non-Medical
Spectrum Public School
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