ABHAY KUMAR TIWARI
Kanpur
Summary
Dynamic Branch Manager with a proven track record at Reliance Nippon, excelling in team leadership and strategic decision-making. Achieved significant revenue growth through data-driven insights and effective sales strategies. Skilled in financial reporting and customer success analytics, fostering strong client relationships to enhance service delivery and drive profitability.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
RELIANCE NIPPON
KANPUR
08.2025 - Current
- Managed daily operations of branch, ensuring compliance with regulatory standards.
- Led team of agents, providing training and support for effective sales strategies.
- Established strong relationships with clients to address inquiries and resolve issues.
- Generated daily wages report for vendors to enhance debt collection processes.
- Oversaw accounts receivable report for NPA account, ensuring accuracy and timeliness.
- Motivated and inspired team members to maximize performance and drive profitability.
- Maintained detailed data-driven meeting reports to support strategic decision-making.
Area Head
BHARTI AXA
KANPUR
05.2023 - 04.2025
- Managed budgets and resource allocation for various projects across the area.
- Fostered relationships with local businesses to drive partnership opportunities.
- Conducted market analysis to identify new business opportunities and customer needs.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
Branch Manager
MAX LIFE
Moradabad
11.2022 - 05.2023
- Led online sales and generated leads through effective web portal strategies.
- Managed a team, overseeing customer service and new product sales.
- Secured $13M and $25M in renewal collections from non-performing assets.
- Directed financial reporting and data analysis to drive strategic decisions.
- Cultivated strong client relationships to enhance financial services and branch loyalty.
Senior Sales Manager
BHARTI AXA
KANPUR
05.2021 - 11.2022
- Executed online sales and lead generation through effective product pitching via web portal.
- Achieved promotion within nine months after securing confirmation in three months.
- Led team to enhance customer service and drive new product sales.
- Collected renewals while ensuring customer success across diverse client portfolios.
- Resolved pre-sales and post-sales issues using online and offline strategies based on client needs.
- Monitored mid-market and SMB customer health, leveraging data insights to identify growth opportunities.
- Facilitated smooth onboarding processes for customers to ensure successful transitions.
- Completed international training in customer success excellence at Goa University.
Chief Relationship Manager
PNB METLIFE
Pune
05.2018 - 05.2021
- Achieved promotion to C.R.M from R.M within eight months due to outstanding contributions.
- Ranked first out of Top 3 Managers in Zone for quarter J.A.S. R&R 2019 in Goa.
- Successfully qualified for international training in Germany and Europe during fourth quarter of 2018.
- Participated in international training in Bali, Indonesia, during J.A.S. quarter of 2019.
- Focused on lead generation through online sales and effective product pitching via web portal.
- Managed renewal collections as a key responsibility of the role.
- Proactively identified company customers for both old and new product offerings.
- Worked independently to enhance client engagement and service delivery strategies.
Education
B.TECH - C.E
UTTAR PRADESH TECHNICAL UNIVERSITY
LUCKNOW01.2016
senior secondary education - KANPUR
UP Board
KANPUR01.2010
higher secondary education - KANPUR
UP Board
KANPUR01.2008
Master Diploma - KANPUR
Computer Application & Account Management
KANPUR01.2006
Skills
- Team and operational management
- Sales and product management
- Strategic decision-making
- Data management and integration
- Customer success analytics
- Financial reporting
Accomplishments
- Qualified for international training in Europe and Germany
- Qualified for international training in Indonesia, Bali
- International training for customer success excellence from Goa University
Certification
- Business analysis and process management
- Microsoft Excel Expertise
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Punjabi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Branch Manager
RELIANCE NIPPON
08.2025 - Current
Area Head
BHARTI AXA
05.2023 - 04.2025
Branch Manager
MAX LIFE
11.2022 - 05.2023
Senior Sales Manager
BHARTI AXA
05.2021 - 11.2022
Chief Relationship Manager
PNB METLIFE
05.2018 - 05.2021
B.TECH - C.E
UTTAR PRADESH TECHNICAL UNIVERSITY
senior secondary education - KANPUR
UP Board
higher secondary education - KANPUR
UP Board
Master Diploma - KANPUR
Computer Application & Account Management