Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abhay  Mani Tripathi

Abhay Mani Tripathi

Speaker
New Delhi

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Team Leader

Ams Comtel Pvt.Ltd
Noida
03.2021 - Current
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Team Leader

ISON BPO Pvt.Ltd
Noida
09.2020 - 10.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.

Telecaller

ISON BPO Pvt.Ltd
Noida
07.2020 - 09.2020
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

B.A -

Swami Vivekanand Subharti University
02.2022 - Current

10th -

Brahmarsi Y.D.B High School
06.2016 - 06.2017

12th -

S.R.J.I.C Ramghat Koilashwan
06.2017 - 06.2019

Skills

Performance improvement

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Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result through effectively helping with Task.

Timeline

B.A -

Swami Vivekanand Subharti University
02.2022 - Current

Team Leader

Ams Comtel Pvt.Ltd
03.2021 - Current

Team Leader

ISON BPO Pvt.Ltd
09.2020 - 10.2021

Telecaller

ISON BPO Pvt.Ltd
07.2020 - 09.2020

12th -

S.R.J.I.C Ramghat Koilashwan
06.2017 - 06.2019

10th -

Brahmarsi Y.D.B High School
06.2016 - 06.2017
Abhay Mani Tripathi Speaker