Abhay Mishra

• Supervised a team of Video KYC executives, ensuring daily targets and quality benchmarks were consistently met.
• Trained and onboarded new team members, improving team efficiency, and reducing average handling time.
• Monitored live and recorded KYC calls to ensure compliance with RBI guidelines and internal SOPs.
• Collaborated with compliance and operations teams to streamline KYC verification processes and reduce rejection rates.
• Conducted regular audits and quality checks to maintain 100% regulatory compliance.

Internal Audit Quality Desk

• Reviewed and validated internal audit working papers to ensure compliance with internal audit methodology and regulatory standards.
• Conducted quality checks on audit documentation to confirm accuracy, completeness, and consistency with audit objectives.
• Provided feedback to audit teams on gaps in documentation, testing procedures, and adherence to audit protocols.
• Monitored audit report timelines and flagged quality issues to ensure the timely closure of audits.
• Maintained an audit quality tracker and reported monthly quality metrics to senior management.

• Managed daily production workflows to ensure the timely closure of customer KYC processes.
• Oversaw vendor management and ensured accurate preparation of invoices.
• Collaborated with KYC Operations, Product, and Compliance teams to enhance process efficiency.

• Resolved process-related inquiries with efficiency and effectiveness.
• Conducted quality checks on manual KYC processes to ensure case accuracy.
• Prepared and published process-related MIS reports for management review.