Abhay P Jayakrishnan

• Integrated Salesforce with AWS External Datahub using LWCs, Flows, and Apex to streamline data operations.
• Designed and implemented a full QC callout workflow:
• Developed a manual trigger component and a scheduled callout system with customizable activation via record checkboxes.
• Built a dispatcher-scheduling system running every 10 minutes, executing callouts only for active records.
• Enabled users to reschedule callouts by modifying date and time fields.
• Automated bulk activation/deactivation of scheduled callouts using Screen Flows, reducing manual intervention.
• Developed Lightning Web Components (LWCs) for dynamic datatables with real-time response log updates.
• Worked on additional LWCs, Apex queueables, schedulable classes, Screen Flows, and automation processes to enhance Salesforce functionality and efficiency.
• Achievements: Improved callout scheduling efficiency and minimized manual tracking, ensuring timely QC processes.

• Developed custom Lightning Web Components including:
• Path Component: Displayed stages and dependent substages with automatic logging on completion.
• Approval Component: User-friendly UI for approve/reject processes, capturing comments and reasons for audit purposes.
• Implemented community portals:
• Designed course portals with dynamic filtering, search, and pagination for user-friendly navigation.
• Enabled users to submit, archive, clone, and download course information.
• Worked on FormTitan demo project to implement page redirections, section visibility, and basic web form functionalities.

• Configured Service Channels, Routing, Omni-Channel Supervisor, and Messaging Flows to enable seamless SMS communication.
• Developed flows to automatically create Messaging Users based on account-level consent, mapping phone numbers to platform keys.
• Built custom messaging components and leveraged the “Send Conversation” feature in Screen Flows for bulk messaging.
• Designed an Omni-Flow to dynamically assign work requests based on user availability, with automated email notifications for agents.
• Customized an Aura component to set agents’ presence to “Online” upon login, ensuring immediate availability.
• Developed a Lightning Web Component to display Messaging Sessions associated with accounts for efficient navigation and tracking.

• Enhanced Visualforce Pages, Apex Controllers, integrated scripts, and jQuery for improved functionality and optimized code performance.

• Developed solutions in Spiff Tool to calculate potential commissions, projected earnings, and tier-based payouts for sales reps.
• Implemented Commission Estimator tool integrated with Salesforce for visual representation of quota attainment and projected commissions.

• Designed and enhanced FormAssembly forms, including UI corrections, connector mappings, and field-level logic using regex and advanced configurations.
• Implemented custom code for hover effects, dynamic field editability, and onload events to improve user experience.

Managed Salesforce automation components including Flows, process builders, Apex classes, and triggers for operational efficiency and customization.