Abhay Pratap
Kanpur
Summary
Detail-oriented Senior Associate skilled in Active Directory and Windows Server infrastructure management. Executes comprehensive health assessments and troubleshooting for critical systems, ensuring optimal performance and security compliance. Develops automation scripts to streamline reporting and monitoring processes, enhancing operational efficiency.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Senior Associate
Kyndryl India Pvt. Ltd.
Noida
05.2025 - Current
- Managed and supported enterprise Active Directory and Windows Server infrastructure across multiple Domain Controllers to ensure system reliability and performance.
- Troubleshoot Active Directory replication, LDAP, authentication, DNS, Kerberos, RPC and trust-related issues.
- Monitor and troubleshoot AD replication using REPADMIN /REPLSUMMARY, REPADMIN /SHOWREPL and related commands.
- Performed Domain Controller health checks and AD sanity assessments using DCDIAG, REPADMIN, Event Viewer and related diagnostic tools to maintain operational integrity.
- Administer and troubleshoot Group Policy (GPO) including policy application and domain-level configuration issues.
- Manage AD-integrated DNS, including forward/reverse lookup zones, DNS records and conditional forwarders.
- Perform Active Directory security hardening and vulnerability remediation activities in line with enterprise security requirements.
- Developed and maintained PowerShell automation scripts for AD health reporting, replication monitoring, user/account administration, and DNS operations to enhance operational efficiency.
- Analyze Windows and AD-related Security, System, Directory Service, DNS Server and DFS Replication event logs for root-cause analysis.
- Support Windows Server backup, system-state backup/recovery and disaster recovery activities for Domain Controllers.
- Coordinate with Network, Security, VM, Backup, Storage and Microsoft support teams for resolution of critical infrastructure issues.
- Execute server decommissioning, access management, change implementation and operational compliance activities.
Specialist
HCLTech
Lucknow
03.2023 - 05.2025
- Administered enterprise On-Premises Active Directory and Azure AD environments.
- Supported Azure AD operations including MFA reset, guest-user invitation and security-group administration.
- Managed user and security group lifecycle, ensuring seamless onboarding and offboarding processes.
- Troubleshot AD replication, GPO, DNS, authentication and domain-join issues.
- Troubleshot trust relationships and computer authentication issues, restoring access and maintaining system integrity.
- Performed AD object recovery using Quest Recovery Manager.
- Managed and troubleshot DFS Replication and validated secure authentication/logon paths.
- Managed DNS host and PTR records and supported AD-integrated DNS troubleshooting.
- Generated and analysed Conditional Access and Azure AD sign-in logs, supporting compliance audits and enhancing security posture.
- Monitored infrastructure using SCOM and Centreon and handled critical alerts.
System Engineer (TCS)
Datacore Technologies Pvt. Ltd.
Kolkata
01.2022 - 03.2023
- Administered Active Directory and Azure AD user, group, and access management to ensure secure and efficient access controls.
- Managed Group Policy, DNS, DHCP, and FSMO operations to maintain network stability and reliability.
- Managed RSA token assignment and authentication troubleshooting.
- Performed MFA support and AD object restoration.
- Supported PKI/internal certificate issuance and revocation.
- Resolved incidents by assessing issues and coordinating with relevant teams and service requests through ServiceNow/SNOW to ensure timely resolution and service continuity.
- Resolved incidents by assessing issues and coordinating with relevant teams. and service requests through ServiceNow/SNOW.
System Admin (Avalara Technologies Pvt. Ltd)
Agreeya Solutions
Noida
04.2021 - 12.2021
- Administered Active Directory user accounts and Group Policy.
- Administered SCCM for remote administration and ensured seamless enterprise connectivity.
- Supported DNS, DHCP and FSMO-related administration.
- Diagnosed and resolved authentication, domain, and application-related issues to minimise downtime and enhance user experience.
- Maintained Windows infrastructure for enterprise end-user computing environment, ensuring reliable access and performance.
- Troubleshot Windows OS and application issues to restore functionality.
Desktop Support Engineer (Saregama India Ltd.)
Onward Eservices Ltd.
Delhi
09.2019 - 04.2021
- Delivered enterprise desktop and end-user computing support, ensuring seamless operational efficiency.
- Diagnosed and resolved Windows OS, network, and domain issues, facilitating uninterrupted user productivity.
- Resolved incidents and requests promptly within defined SLA.
- Administered Active Directory user accounts and provided FSMO support, enhancing user access and resource management.
- Supported Microsoft Office 365, Outlook, SCCM and remote administration.
Desktop Support Engineer (Havells India Ltd)
Future Focus Infotech and Fidelis Corporate Solution Pvt. Ltd
Kanpur
01.2019 - 08.2019
- Delivered Windows desktop and enterprise end-user support, ensuring timely resolution of technical issues.
- Troubleshot Windows OS, application and connectivity issues.
- Resolved Active Directory, domain, and Group Policy-related issues, enhancing access control and user management.
- Facilitated support for Office 365, SCCM, and remote-access tools, improving user connectivity and resource access.
IT Support Engineer
IT-INFOSOLUTION
12.2015 - 08.2018
- Delivered Windows desktop and end-user infrastructure support, ensuring seamless user experience.
- Administered Active Directory user accounts and Group Policy, maintaining security and access controls.
- Resolved DNS and DHCP issues for network connectivity.
- Facilitated software deployment through WDS, streamlining installation processes for end-users.
- Installed software applications and resolved related issues.
Education
M.Tech - Advance Electronics and communications
JSS
Noida, UP01-2014
B.Tech - Electronics Engineering
AITH
Kanpur, UP01-2009
Senior Secondary -
CBSE
Kanpur, UP01-2004
Higher Secondary -
CBSE
Kanpur, UP01-2001
Skills
Active Directory:
AD DS, Domain Controllers, OU, Users & Groups, FSMO, AD Replication, DCDIAG, REPADMIN, LDAP, Kerberos, Trust Relationships, SYSVOL
Windows Server:
Windows Server 2012/2016/2019/2022, Server Health Monitoring, Event Log Analysis, Services, Backup & Recovery
DNS / Network Services:
DNS, AD-Integrated DNS, Conditional Forwarders, Forward/Reverse Lookup Zones, DHCP, RPC
Group Policy:
GPO Creation, Configuration, Troubleshooting, Security Hardening, Policy Validation
Identity & Security:
Azure AD / Microsoft Entra ID, IAM, PAM, MFA, Privileged Access, Vulnerability Remediation, Security Hardening
Automation: PowerShell, AD Automation, Health Reporting, Replication Monitoring, Operational reporting
Monitoring & ITSM:
SCOM, Centreon, ServiceNow/SNOW, Incident Management, Change Management, Problem Management
Recovery & Tools:
Quest Recovery Manager, System State Backup, Windows Server Backup, DFSR
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Custom
Installation and problem troubleshooting related to Windows server 2019, 2016, 2012, 2008, 2003, Working with the team of technical specialists for providing end-to-end, platform independent and Infrastructure solutions, Working on Incident Management, Open Service Task, SCOM alerts, Analysing Application/System event viewer logs to fix the root cause of machine reboot, services restart/stop issues, Ability to troubleshoot and support O/S and H/W related issues, Heartbeat, Disk Space, Physical Memory, CPU issues within the permitted SLA, Working on Request. Tasks like: Server decommission, User ID Creation, Deletion, Modification, add users in groups and policies, Issuing Certificates, SG Creations, User management in Active directory (Creation new AD accounts, Disable, Unlock accounts, Reset password), DFS management and troubleshooting, Azure account creation, Modification, Deletion, Azure SG creation, Modification, Deletion, MFA Reset, Invite Guest user Azure Active Directory tenant, Providing logs based on conditional based access
SECURITY & INFRASTRUCTURE OPERATIONS
- Active Directory security hardening
- Vulnerability remediation
- Security event-log analysis
- Domain Controller security validation
- Incident response
- AD recovery and object restoration
- Password policy / account security
- Microsoft security advisory remediation
Timeline
Senior Associate
Kyndryl India Pvt. Ltd.
05.2025 - Current
Specialist
HCLTech
03.2023 - 05.2025
System Engineer (TCS)
Datacore Technologies Pvt. Ltd.
01.2022 - 03.2023
System Admin (Avalara Technologies Pvt. Ltd)
Agreeya Solutions
04.2021 - 12.2021
Desktop Support Engineer (Saregama India Ltd.)
Onward Eservices Ltd.
09.2019 - 04.2021
Desktop Support Engineer (Havells India Ltd)
Future Focus Infotech and Fidelis Corporate Solution Pvt. Ltd
01.2019 - 08.2019
IT Support Engineer
IT-INFOSOLUTION
12.2015 - 08.2018
M.Tech - Advance Electronics and communications
JSS
B.Tech - Electronics Engineering
AITH
Senior Secondary -
CBSE
Higher Secondary -
CBSE