Abhay Shrivastava

Assistant Manager - E Surveillance & Process Analyst

Client: HDFC, RBL, ICICI, Paytm Payment Bank, Dominos, Punjab state warehouses (Govt.) and other Pvt Firms.

• Responsible for designing complete end to end e-surveillance solution for clients and execute the same in strict deadline.
• Designed and Managed entire Command Center Operations.
• Provide new changes to the vendors (Hik Vision, E-SoftTech (Technology partner)) regarding upgradation and changes in Applications.
• Good knowledge of requirements elicitation, requirement documentation, use case definition.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, Business Analysis, source system analysis, task and workflow analysis.
• Analyze & Design modules and derive enhancements if required and perform impact assessment.
• Performed Test case reviews and client demonstration, Assisted UAT Testing.
• Managed Command Center Helpdesk Mail Id & client issues/queries and provide the optimum solution within the TAT.
• Teams Shift Roster Management and Command Center operators & TL queries rectification.
• Align and Verify Engineers movement Pan India on day-to-day basis.
• Manage Reports and financials for the team related to conveyances and attendances.
• Manage complete Material Inventory inward and outward.
• Reviewed all reports prepared by team and compilation on day-to-day basis.
• Verify all types of Drills report, QRT Movements, site escalations and take up with client.
• Supply chain management for all the products offered by organization.

Role As a Reconciliation Officer

• Worked as Reconciliation Officer and handling MSPs query – HITACHI, EURONET, FSS, FIS, AGS, TATA, DIEBOLD and NCR.
• Reviewed Bank Cash & BNA ATM's CBRs, DLRs and VCB and MIS reports.
• Maintaining Overage and Shortage Report of Clients.
• Analyzing Performance of MSPs on Daily Basis.
• Taking feedbacks for process enhancement and aligning it for new requirements.
• Creating Dashboards for OSR on Daily Basis.
• Solving Customer Disputes and fulfilling MSPs Requirement on Daily Basis.
• Analyzing Fraudulent Transaction.

Role As an Insurance Claim Management Officer

• To follow up the pending Insurance Claim Cases directly with Insurance Company.
• To ensure that when a Claim is approved for payment, the required documents like NOCs, Discharge Voucher, Letter of Subrogation and Deed of Indemnity are prepared & submitted to the Alliance Insurance Brokers Pvt. Ltd. / Insurance Company promptly.
• To request the Advocates for moving RTI Applications for getting the required details / information regarding the pending Claims / repudiated Cases for the purpose of facilitating further action.
• To provide necessary support to the Advocates for issuing Legal Notices to the Insurance Companies for deficiency in service / expediting settlement of the pending Claims or for filing a Case in the Consumer Court when any Claim is repudiated.