ABHAY SHUKLA
RAJKOT
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
7
7
years of professional experience
Work History
Customer Relationship Manager
JET CARGO
RAJKOT
2021.06 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Analyzed competitors and market trends to facilitate business growth.
- Created financial management mechanisms to minimize financial risk to business.
Customer Relations Manager
JAY JYOT INTERNATIONAL
RAJKOT
2018.02 - 2021.06
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Planned work schedules to maintain adequate staffing levels.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Monitored competitors' activities and market trends in order to identify areas where improvements could be made.
News Editor
JANMABHOOMI GROUP OF NEWSPAPER (SAURASTRA TRUST)
RAJKOT
2016.12 - 2018.02
- Collaborated with photographers and graphic designers to ensure that images used are appropriate for each article.
- Reviewed and edited news stories for accuracy, clarity, grammar, punctuation and style.
- Ensured all published materials meet company standards in terms of quality control.
Education
10th - ACHIEVED 72% WITH GSEB BOARD
ST JOSEPH'S SCHOOL
AHMEDABAD2017-03
GUJCET - Science Education Achieved 62%
JAY SOMNATH HIGHER SECONDARY ENG. MED. SCHOOL
AHMEDABAD12th - Science Education ACHIEVED 67%
JAY SOMNATH HIGHER SECONDARY ENG. MED. SCHOOL
AHMEDABADIMPORT- EXPORT MANAGEMENT -
LIME INSTITUTE OF IMPORT EXPORT
RAJKOTIMPORT- EXPORT MANAGEMENT -
IIEM
AHMEDABADSkills
- Schedule Management
- Account Updates
- Customer Relations
- Research and due diligence
- Sales proficiency
- Training and mentoring
- Revenue Forecasting
- Business Development
- Customer Service
- Staff Management
- Employee Development
- Business Administration
- Customer Relationship Management
- Documentation And Reporting
- Analytical Skills
- Excellent Communication
- Teamwork and Collaboration
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluation
- Scheduling and Coordinating
- Continuous Improvement
- Lead Generation
- Strategic Planning
- Task Prioritization
- Professionalism
- Multitasking
- Employee Coaching and Mentoring
- Contract Negotiation
- Computer Skills
Languages
Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Timeline
Customer Relationship Manager
JET CARGO
2021.06 - Current
Customer Relations Manager
JAY JYOT INTERNATIONAL
2018.02 - 2021.06
News Editor
JANMABHOOMI GROUP OF NEWSPAPER (SAURASTRA TRUST)
2016.12 - 2018.02
10th - ACHIEVED 72% WITH GSEB BOARD
ST JOSEPH'S SCHOOL
GUJCET - Science Education Achieved 62%
JAY SOMNATH HIGHER SECONDARY ENG. MED. SCHOOL
12th - Science Education ACHIEVED 67%
JAY SOMNATH HIGHER SECONDARY ENG. MED. SCHOOL
IMPORT- EXPORT MANAGEMENT -
LIME INSTITUTE OF IMPORT EXPORT
IMPORT- EXPORT MANAGEMENT -
IIEM
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