Abhay Singh

• Provided guidance to junior technical consultants in the areas of system analysis, design, coding, testing and implementation.
• Coached team members on best practices for software development processes such as version control, continuous integration, automated testing and bug tracking tools.
• Troubleshot and resolved problems with programs and systems.
• Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.

Collecting proxy votes from shareholders.
Giving information about annual proxy meetings after verification. Improved customer service wait times to mitigate complaints.
Offering exceptional service to clients alongside reaching monthly vote targets.
Experience working with computer softwares and high attention to detail. Answered inbound calls, chats and emails to facilitate customer service. Maintained knowledge of annual meetings, proxy details for voting.

Created historical records by documenting hardware and software changes and revisions.
Shadowing and Mentoring Level 1 advisors, guiding them through the issue and if needed taking over calls and using de-escalation techniques. Taking ownership of complex issues and applying troubleshooting strategies.

Supported software implementation with client training and troubleshooting expertise.

Developed and maintained strong relations with customers to meet quality expectations.
Stayed abreast of latest software developments to enhance job knowledge. Served as first point of contact for incoming technical service calls and emails.

Improved user over-all experience by guiding about the hardware and software use
Worked with internal teams to deliver accurate information to customers and service accounts.

Handled customer service issues by providing guidance or escalating for advanced support, managing call flows of upto 120 calls.