Summary
Overview
Work History
Education
Skills
Accomplishments
ACTIVITIES AND HONORS
LANGUAGES
AREA OF INTEREST
Timeline
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ABHAY SINGH

ABHAY SINGH

Deheradun/Delhi NCR

Summary

Accomplished professional with extensive experience in employee guidance and development, demonstrating a strong ability to foster talent and enhance team performance.


Proven leader skilled in supervising daily operations and driving teams to consistently achieve and exceed operational goals. Recognized for exceptional problem-solving abilities and sound judgment, complemented by a commitment to maintaining professionalism in all interactions.

Overview

3
3
years of professional experience

Work History

TEAM MANAGER

Amazon India
04.2022 - Current
  • Accumulated seven years of experience at Amazon, showcasing versatile skill development.
  • Advanced from Customer Service Associate to a higher role within 10 months due to exceptional performance.
  • Successfully coached new seasonal associates, transitioning 85-90% into permanent positions.
  • Promoted to Customer Service Team Manager in April 2022, reflecting strong process acumen and team management.
  • Delivered impactful training sessions, enhancing process knowledge among newly hired associates.
  • Demonstrated robust capacity for handling teams through strategic leadership and mentorship.
  • Achieved rapid career progression by consistently surpassing performance benchmarks.

Education

MBA - Human Resource Management

IGNOU
12.2025

B.Tech - Mechanical Engineering

Graphic Era Deemed To Be University
Dehradun, India
08-2017

XII - undefined

C.B.S.E board
01.2013

X - undefined

C.B.S.E board
01.2010

Skills

  • Employee training and development
  • Compensation analysis
  • Performance management
  • Team building and collaboration
  • Project management
  • Operational excellence
  • Customer focus and engagement
  • Influencing skills
  • Meeting facilitation and coordination
  • Motivation strategies
  • Data analysis and reporting
  • Process improvement

Accomplishments

  • Recognized as a top performer for consistently exceeding performance expectations in the role of customer service associate
  • Awarded Best Mentor – 2020 in recognition of exceptional process knowledge, and dedication to onboarding and training new hires
  • Received multiple awards and commendations for effective team management, and consistently achieving weekly, monthly, and quarterly performance targets

ACTIVITIES AND HONORS

Actively contributed to team-building initiatives and fostering a collaborative work environment Led and supported team engagement activities to enhance morale and cohesion Consistently motivated team members and colleagues promote a positive and productive workplace culture Received positive peer evaluations in annual performance reviews, reflecting strong interpersonal and leadership skills

LANGUAGES

English
Hindi

AREA OF INTEREST

  • Proactively learning new skills to enhance expertise in the customer service domain
  • Demonstrating initiative in developing proficiency in Microsoft Office applications
  • Investing free time in expanding historical and general knowledge reflects a commitment to continuous learning and personal development, gaining historical and general knowledge during free time

Timeline

TEAM MANAGER

Amazon India
04.2022 - Current

XII - undefined

C.B.S.E board

X - undefined

C.B.S.E board

MBA - Human Resource Management

IGNOU

B.Tech - Mechanical Engineering

Graphic Era Deemed To Be University

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ABHAY SINGH