Abhay Singh Shekhawat
Bengaluru
Summary
Accomplished Project Manager specializing in Mar-Tech and Telecom BSS, with a focus on CRM, loyalty, campaign management, fraud risk, revenue assurance, and credit & collections. Skilled in stakeholder communication and risk management, leading cross-functional teams to deliver projects on time. Expertise in JIRA and Microsoft Project Planner drives operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Project Manager
Epsilon Ltd
Bangalore
12.2023 - Current
- Managed CRM and loyalty projects for Shell Oil account, coordinating efforts among stakeholders to achieve project objectives.
- Oversaw project timelines and budgets, aligning deliverables with stakeholder expectations to ensure project success.
- Facilitated communication among teams, improving collaboration and clarity on project deliverables.
Senior Project Manager
Mobileum Pvt Limited
Bangalore
12.2020 - 12.2023
- Managed Fraud Management, Revenue Assurance, and Credit & Collections product deployments, enhancing regional compliance and operational efficiency across MENA.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Cultivated strong client relationships through tailored communication strategies, resulting in improved client satisfaction and retention.
- Monitored internal financial budgets against projections to ensure fiscal responsibility.
- Created detailed reports on project status, issues, risks, and opportunities.
- Facilitated communication between senior management and project teams, ensuring alignment on project goals and timely issue resolution.
- Managed project scope, schedules, and resources to align with business goals.
Principal Consultant
Subex Limited
Bangalore
07.2012 - 12.2020
- Served as subject matter expert for fraud and revenue assurance in global telecom engagements, providing critical insights that informed strategic decisions.
- Conducted workshops with Business and IT teams to develop BRDs and FSDs.
- Identified early risks, managing end-to-end deployment and product rollout to ensure timely delivery and alignment with client objectives.
- Performed system assessments and delivered product consulting to enhance operational efficiency.
- Created and implemented new change requests that drove customer growth and enhanced ROI for multiple clients.
Education
Bachelor of Technology - Electronics and Communication
Rajasthan Technical University
Jaipur, Rajasthan06-2012
Skills
- Project management
- Mar-Tech for Retail Loyalty Product
- CRM and campaign management
- Telecom fraud prevention
- Revenue assurance strategies
- Credit and collections management
- Business consulting for OSS/BSS
- Stakeholder communication
- Risk assessment and management
- Client relationship development
- Cross-functional collaboration
- Agile methodologies
- Team leadership skills
- Problem-solving techniques
- JIRA project tracking
- Confluence documentation
- Microsoft Co-Pilot proficiency
- Microsoft Project Planner expertise
- Microsoft Azure knowledge
- Oracle database management
- SQL proficiency
- Microsoft Office Suite expertise
Project Accomplishments
- Shell Oil - loyalty and CRM upgrade, kick-started project with various stakeholders and delivery timelines, arranged the team and prepared the project delivery plan, complete project was tracked through VSTS, managed the project CRs as well as the current operational team, handled regular campaigns and offer management with the BSA team
- Mobily Saudi Arabia Credit & Collections, Ooredoo Oman RA Upgrade, Etisalat UAE RA Upgrade, kick-started the project with various stakeholders and delivery timelines, arranged the team, and prepared the project delivery plan, the complete project was tracked through JIRA and Confluence, managed the billable use of efforts, and optimized the project plan based on various factors involved in the project, achieved the revenue and billing milestones defined for the project, completed successful implementation of multiple phases of the project
- MTN Iran conducted multiple workshops with all telecom business departments, such as marketing, finance, networking, sales and distribution, and fraud management, to gather the requirements. All new and existing requirements from the current EDW are documented, which will be deployed as part of the data lake, assisting the team in designing the underlying data marts that will be used for reports and analytics
- Dizzy Algeria conducted workshops with customers and prepared a business requirements document, got it signed off to freeze the requirements, completed the data gathering task, and prepared a functional specification document for the development team to deliver the required capabilities in the product
- Singtel Singapore worked as part of the business consulting team for subscriber, usage, and accounting assurance, deployed a complete RA product from scratch to perform assurance activities as part of the POC for the RA product, derived audit logics to finalize the usage and subscriber assurance, and provided technical assistance on the data front for performing accounting assurance
- Optus Australia worked as part of the business consulting team for the order to cash and migration assurance project, performed end-to-end validation for recharges and SIM kit starting from order creation to final liability and revenue bookings, prepared the process document, and highlighted the risks attached to the complete order to cash process, performed migration assurance for the HP to Ericsson billing system for prepaid subscribers for old and new plans
- MTN Group (Shared Services), worked as part of the business and IT consulting team for the Fix the Basics project for MTN Group, which works as shared services for eight MTN operators in the African region, performed a system assessment to identify the gaps and revenue leakages, and fixed them along with the help of the offshore team, identified and deployed new controls for the RA and FM systems to maximize revenue and minimize fraud loss, and presented the ROI report to the customer after the FTB project was successfully accomplished
- Reliance JIO worked as an onshore consultant for the Fraud Management System and Revenue Assurance for the Reliance JIO project managed all RAFM operation services and business KPIs provided knowledge transfer sessions for FM as a subject matter expert
- Ooredoo, Qatar, worked as a consultant to optimize the utilization of ROCFM and ROCRA products, monitored the business rules, and proposed solutions to optimize generating alarms to capture fraud and reduce false alarm scenarios, monitored and stabilized system performance, and proposed new customized solutions for better business outcomes
- U-cell & T-Cell (Telia Sonera Group), Uzbekistan/Tajikistan, worked as an implementation engineer for conducting workshops and gathering business requirements, had meetings with all stakeholders to explain the business need, performed the activity of data gathering and derived the functional specification document from business requirements, got sign-off from 14 different system owners for finalizing the document for development, successfully conducted UAT and got sign-off from the customer, post-implementation stabilized the product after launch and received the reference letter for the team, prepared the case study of the complete project showing ROI for the customer and presented it to members of the solution design team
Awards & Honors
- Received the recommendation reference letter from T-Cell Tajikistan and Optus Australia for the successful implementation of the project, and for showing ROI
- Received multiple awards at Subex for successfully delivering projects end-to-end. Rated as an outstanding employee at Subex for consecutive years
- Received multiple Star awards at Mobileum for multiple quarters.
Languages
- English
- Hindi
Personal Information
- Title: Project Manager
- Date of Birth: 11/13/90
- Gender: Male
- Nationality: Indian
Accomplishments
I hereby declare that all the information provided above is true to the best of my knowledge.
Timeline
Project Manager
Epsilon Ltd
12.2023 - Current
Senior Project Manager
Mobileum Pvt Limited
12.2020 - 12.2023
Principal Consultant
Subex Limited
07.2012 - 12.2020
Bachelor of Technology - Electronics and Communication
Rajasthan Technical University