Hi, I’m
ABHAY SONAVANE
Business Development Manager
Mumbai,Maharashtra
Summary
Senior Business Development Manager with 22+ years of experience across IT services sales, digital marketing solutions, and US-process BPO operations. Currently working as BDM at CodecIT, driving B2B client acquisition for website development, SEO, digital marketing, and outsourced services. Strong expertise in lead generation, consultative selling, proposal management, and deal closures for Indian and international (US) clients. Known for building long-term client relationships, managing full sales cycles, and contributing to sustainable revenue growth.
Overview
19
years of professional experience
Work History
CodecITMumbai
Business Development Manager - IT Services & Digital Marketing
10.2025 - Current
Job overview
- Driving B2B sales for IT services, website development, SEO, and digital marketing solutions.
- Identifying prospects through outbound calling, LinkedIn, referrals, and inbound leads.
- Conducting discovery calls with business owners, founders, and decision-makers to understand digital and operational challenges.
- Recommending custom IT and marketing solutions aligned with client business goals.
- Preparing proposals, pricing structures, and service scope documents for domestic and international clients.
- Managing end-to-end sales cycles from first contact to deal closure and handover.
- Coordinating with design, development, SEO, and operations teams to ensure accurate delivery commitments.
- Supporting upselling and cross-selling of additional services to existing clients.
- ZBZB Pvt. Ltd.
Silgate Solution LtdMumbai
Trainer - Product, Process & Performance
03.2023 - 10.2025
Job overview
- Delivered structured training programs for US-process sales and customer service teams.
- Supported sales performance improvement, quality compliance, and client satisfaction metrics.
- Aligned training objectives with business KPIs, revenue targets, and client SLAs.
- USA Process
Silgate Solution LtdMumbai
Quality Analyst
01.2022 - 01.2023
Job overview
- Conducted quality audits on sales and service calls for US clients.
- Identified performance gaps impacting conversion and customer experience.
- USA Process
Silgate Solution LtdMumbai
Lead Customer Care
01.2010 - 01.2022
Job overview
- Led large teams handling US customers and escalations.
- Collaborated with sales, QA, and operations to improve customer retention and revenue outcomes.
- USA Process
Silgate Solution LtdMumbai
Sales Executive - USA Process
01.2008 - 01.2010
Job overview
- Performed outbound sales for US clients.
- Achieved consistent results through objection handling and value-based selling.
- USA Process
Excel InfowaysMumbai
Sales Executive - USA Process
03.2007 - 07.2008
Job overview
- Conducted outbound sales for US-based services.
- Developed strong persuasion and client engagement skills.
Education
Bachelor of Commerce
01.2014
University Overview
Higher Secondary Certificate
01.2011
University Overview
Secondary School Certificate
01.2001
University Overview
Skills
- Business Development
- Sales
- B2B Sales
- Consultative Selling
- IT Services Sales
- Digital Marketing Sales
- BPO Sales
- Lead Generation
- Qualification
- Sales Funnel Management
- Pipeline Management
- Client Requirement Analysis
- Client Management
- Account Management
- US Client Communication
- International Client Communication
- Proposal Preparation
- Commercial Negotiation
- Contract Finalization
- Onboarding Coordination
- Account Growth
- Client Retention
- Website Development
- WordPress
- SEO
- Social Media Marketing
- Performance Marketing
- CRM
- Sales Reporting
- Cross-functional Coordination
- Tech Coordination
- Delivery Teams Coordination
Languages
English
Hindi
Marathi
Additional Qualification
Additional Qualification
Sea Cadet Corps - INS Hamla, 1996-2002, Leadership, Discipline, Teamwork, Operational ReadinessPersonal Information
Personal Information
Title: Business Development Manager - IT Services | Digital Marketing | BPO SalesTimeline
Business Development Manager - IT Services & Digital Marketing
CodecIT
10.2025 - Current
Trainer - Product, Process & Performance
Silgate Solution Ltd
03.2023 - 10.2025
Quality Analyst
Silgate Solution Ltd
01.2022 - 01.2023
Lead Customer Care
Silgate Solution Ltd
01.2010 - 01.2022
Sales Executive - USA Process
Silgate Solution Ltd
01.2008 - 01.2010
Sales Executive - USA Process
Excel Infoways
03.2007 - 07.2008
Bachelor of Commerce
Higher Secondary Certificate
Secondary School Certificate