Summary
Overview
Work History
Education
Skills
Certification
Projects
Activities
Websites
Timeline
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ABHAYA ACHARYA

Hyderabad

Summary

Highly accomplished and customer-focused Google Cloud Network Subject Matter Expert (SME) with over 13 years of progressive experience in defining, designing, and delivering end-to-end cloud and enterprise solutions within complex architectures. Currently leveraging deep expertise in Google Cloud Platform (GCP) networking at Infosys, providing critical support and advanced troubleshooting for Google Cloud's enterprise customers. Adept at translating complex project visions into actionable plans, ensuring accuracy, stability, and performance across multi-cloud environments (AWS, Azure, GCP, OCI). Proven ability in relationship management, collaborating with internal teams, strategic customers, and third-party stakeholders to drive successful project delivery and innovative solutions. Recognized for producing, reviewing, and finalizing technical documents.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Google Cloud Network Subject Matter Expert (SME)

Infosys
Hyderabad
12.2024 - Current
  • Provide expert-level Tier 3/4 technical support to Google Cloud's enterprise customers, diagnosing and resolving over 90 complex network incidents annually, focusing on restoring service within defined SLAs.
  • Engineer and troubleshoot intricate networking configurations across a wide spectrum of GCP services, including advanced VPC designs, hybrid connectivity (Cloud VPN, Cloud Interconnect), Global and Regional Load Balancing, Cloud DNS, Cloud CDN, and Cloud Armor.
  • Conduct in-depth root cause analysis (RCA) for persistent network performance degradations, latency issues, and connectivity disruptions, implementing preventative measures that improved network stability by 10%.
  • Collaborate directly with Google's core engineering, product management, and Site Reliability Engineering (SRE) teams to escalate, reproduce, and resolve over 27 systemic platform issues and customer-specific bugs, contributing to long-term platform improvements.
  • Manage network security configurations, including detailed firewall rules, Network Policy, Cloud Armor (DDoS protection), and Identity and Access Management (IAM) for network resources, ensuring robust security postures.
  • Automate routine network diagnostic tasks and reporting using Python and gcloud CLI, reducing manual effort by 25% and accelerating issue identification.
  • Contribute to the creation and refinement of over 7 internal knowledge base articles and external customer-facing documentation, improving support efficiency and customer self-service capabilities.
  • Participate in critical incident management, leading technical bridges and communicating effectively with technical and non-technical stakeholders during high-impact outages.

Solution Architect

TCS
London
01.2021 - 01.2024
  • Led design and implementation of cloud network solutions utilizing AWS Direct Connect and AWS PrivateLink for PEGA SaaS and on-premise connections.
  • Designed comprehensive logging and monitoring solutions leveraging Splunk and AWS S3, enhancing operational visibility.
  • Contributed to enhancements in Single Sign-On (SSO) architecture as part of design team.
  • Planned and executed cloud migration and modernization programs effectively.
  • Constructed critical Lex Pega application on PEGA version 8.8, ensuring seamless connectivity via AWS SaaS Hub with FileNet.
  • Developed audit letter creation process through Pega-driven case management, integrating multiple data sources.
  • Delivered end-to-end technical design for applications deployed on cloud platforms, ensuring robust functionality.
  • Collaborated with stakeholders to identify business challenges, execute Proof-of-Concepts (POCs), and develop innovative cloud solutions.

Cloud Support Associate

TCS
Montevideo
01.2016 - 01.2021
  • Spearheaded design and implementation of Oracle Cloud Infrastructure architecture, including compartments, Virtual Cloud Networks, and subnets.
  • Leveraged IDCS for OCI authentication to ensure secure infrastructure deployment.
  • Configured Internet and Network Gateways for public/private subnets, enhancing object storage integration.
  • Collaborated with network team to establish VPN compartment setup for seamless connectivity.
  • Set up Dynamic Routing Gateways, Local Peering Gateways, Route Tables, and Security Lists for OCI VPN transit routing.
  • Engineered Load Balancing as a Service, implementing listeners and backend sets to optimize performance.
  • Provisioned compute instances with custom images and iSCSI attached volumes for improved functionality.
  • Configured client DNS environments using OCI private DNS to enhance operational efficiency.

System Engineer

TCS
Kolkata
01.2011 - 01.2016
  • Oversaw Global UNIX Team, enhancing service delivery and client relations for Oracle supercluster/Exadata environments.
  • Implemented High Availability solutions that reduced storage costs and conducted OS administration for Solaris and Linux.
  • Advised on IT due diligence and developed training plans to improve records management for data protection.
  • Provided strategic problem-solving for business revitalization, delivering impactful recommendations.
  • Regularly interacted with customers to offer updates on activities and initiate new project opportunities.

Education

Graduation - Mechanical Engineering

Gandhi Institute of Engineering & Technology
Odisha, India
01.2011

Higher Secondary -

Board of Secondary Education
Odisha, India
01.2007

Matriculation -

Board of Secondary Education
Odisha, India
01.2005

Skills

  • Cloud platforms: Google Cloud Platform (GCP), Amazon Web Services (AWS), and Oracle Cloud Infrastructure (OCI)
  • Cloud architecture: scalable, secure, resilient design, multi-cloud strategy, cost optimization, cloud migration
  • GCP Networking: VPC, Shared VPC, Cloud VPN (HA VPN, Classic VPN), Cloud Interconnect (Dedicated, Partner), Cloud Router, Cloud NAT, Cloud Load Balancing (Global External HTTP(S), Regional External HTTP(S), Internal HTTP(S), External/Internal TCP/UDP, SSL Proxy), Cloud CDN, Cloud DNS, Cloud Armor, Network Security Policy, Private Service Connect, Network Intelligence Center, Firewall Rules, IAM, Stackdriver (Cloud Monitoring, Cloud Logging)
  • General networking: TCP/IP, BGP, OSPF, VPN (IPsec), DNS, HTTP/S, load balancing, NAT, subnetting, routing protocols, OSI model, network performance tuning, packet analysis, troubleshooting
  • Infrastructure as Code (IaC): Terraform
  • Containerization and orchestration: Docker, Kubernetes, microservice architecture, Google Kubernetes Engine
  • Automation and scripting: PowerShell, Bash, Python, gcloud CLI
  • Monitoring and logging: Google Cloud Logging and Monitoring
  • Security: DDoS mitigation, firewall management, IAM for networking, network security
  • CI/CD: CI/CD Pipelines

Certification

  • Google Cloud Certified - Professional Architect
  • Google Cloud Engineer (Associate)
  • Oracle Cloud Infrastructure Architect Associate
  • Google Generative AI Foundation (learning)
  • ITIL Certification
  • Trained on AWS and GCP
  • Google Machine Learning Engineer (in-progress)
  • Machine learning, Data Science and Generative AI with Python by Frank Kane (Udemy)
  • Microsoft Azure Fundamentals by Nick Colyer (Udemy)

Projects

Oracle Cloud Infrastructure (OCI) DNS Solution Design & Implementation

  • Designed and implemented a robust and scalable DNS solution within Oracle Cloud Infrastructure for a key customer, ensuring reliable name resolution for critical applications.
  • Configured OCI DNS zones, records (A, CNAME, MX, TXT), and private DNS resolvers, optimizing query performance and enhancing security for internal and external services.
  • Successfully integrated OCI DNS with existing on-premise DNS infrastructure, enabling seamless hybrid cloud name resolution and improving overall network reachability.

On-Premise to Google Cloud Interconnect Implementation

  • Designed and successfully implemented a highly available and redundant Dedicated Cloud Interconnect solution, establishing secure and low-latency connectivity between on-premise data centers and Google Cloud Platform for critical enterprise applications.
  • Configured Cloud Routers with BGP for dynamic routing, ensuring optimal traffic flow and resilience, resulting in a 30% improvement in data transfer speeds and enhanced reliability for hybrid cloud operations.
  • Collaborated with network teams to optimize routing policies and firewall rules, securing data transit and reducing potential network bottlenecks by 20%.

Pega Application Implementation on AWS with Hybrid Connectivity & Governance

  • Led the end-to-end technical design and implementation of a critical Pega application on AWS, deployed on Pega Cloud, ensuring seamless operation and scalability.
  • Established robust hybrid connectivity between the Pega AWS environment and on-premise systems using AWS Direct Connect and secure VPNs, facilitating critical data exchange and integration with diverse data sources.
  • Implemented a comprehensive end-to-end governance process, encompassing architecture review, security policies, compliance adherence, and performance monitoring, ensuring the solution met enterprise standards and regulatory requirements.
  • Designed and integrated solutions for logging and monitoring using Splunk and AWS S3, providing centralized visibility and operational insights.

Activities

  • Passionate about playing cricket and participating in local leagues and tournaments.
  • Enthusiastic about riding bikes and exploring new destinations, completed several road trips across the country.
  • Skilled at cooking and experimenting with new recipes in my free time.
  • Keen interest in keeping up-to-date with the latest technologies and reading about emerging trends in the field.

Timeline

Google Cloud Network Subject Matter Expert (SME)

Infosys
12.2024 - Current

Solution Architect

TCS
01.2021 - 01.2024

Cloud Support Associate

TCS
01.2016 - 01.2021

System Engineer

TCS
01.2011 - 01.2016

Graduation - Mechanical Engineering

Gandhi Institute of Engineering & Technology

Higher Secondary -

Board of Secondary Education

Matriculation -

Board of Secondary Education
ABHAYA ACHARYA