Abhaya Charan Ghadai
Gurgaon
Summary
Business Intelligence Analyst with expertise in transforming complex data into actionable insights that enhance decision-making. Proficient in trend analysis, report generation, and leveraging technology to optimize business operations. Proven track record of collaborating across teams to implement process improvements, resulting in increased efficiency and productivity.
Overview
15
15
years of professional experience
Work History
BI Reporting Analyst (MIS)
British Telecom
10.2020 - Current
- Generated daily, weekly, and monthly MIS reports and dashboards for business review.
- Created monthly resource incentive scores based on KPI/KRA for Payroll team processing.
- Developed templates for Daily Work Tracker to optimize Resource A-Z activities.
- Compiled monthly Amazon voucher reports at Resource/SME/TM levels to recognize outstanding performance.
- Collaborated with Operations and Client teams to enhance process efficiency.
- Ensured accuracy and timeliness in data reporting according to SLA requirements.
- Maintained comprehensive performance master database for future reference.
- Facilitated daily and weekly team meetings to address gaps and improve communication.
- Worked with cross-functional teams to develop strategies for improving overall process efficiency.
- Maintained up-to-date knowledge about industry best practices regarding report design, development, and implementation.
WFM Analyst
British Telecom
10.2016 - 09.2020
- Manage the Real Time Queue (RTA)
- Maintain the break adherence and deferred breaks as per the availability.
- Manage the Offline investment as per the as per the availability.
- Create the agent skill sets according to Lobs/Queue as per the request.
- Raise the ticket for Staffing Backfill as per the Lobs.
- Making Daily attendance for Shrinkage prospective.
- Making Daily, Weekly, and Monthly & Dashboards for business call.
- Good knowledge in Forecasting, Scheduling.
- Coordinate with stakeholder/Onshore partners for process and business improvement.
- Maintaining accuracy and timely reporting on data as per the SLA.
- Taking accountability to improve process streamline.
- Brief and deploy daily/ weekly team meeting with team for avoiding gaps.
Centralized MIS
Tech Mahindra
03.2012 - 10.2016
- Making Daily, Weekly, and Monthly Incentive/Stack/Sore card for Resource/Manager level in Globaly & Dashboards according to the KPI/KRA.
- Making Monthly incentive and share with Payroll team for Pay-out post multifuel authentication.
- Maintain Incentive/Stack/Sore card value for annual appraisal and help to HR.
- Coordinate with Ops/Client for process and Business improvement /streamline.
- Maintaining accuracy and timely reporting.
Sr. Executive
Tech Mahindra
10.2010 - 03.2012
- Handled Retailer/Distibuter queries on Mobile recharge/activation.
- Condinate with Retailer/Distributer for support on erros while doing performing service.
Education
Business analytics - VBA, SQL and Qliq Sense
Automation Solution
GGN01.2021
B.A -
Utkal University
Odisha05-2013
TYPE WRITTING
FRIENDS INSTITUE
BHUBANESWR01-2009
PGDCA -
BSE
Odisha01.2007
+2 -
CHSE
Odisha06-2004
H.Sec -
BSE
Odisha06-2002
Skills
- Excel and VBA skills
- MS Office applications expertise
- SQL, Qlik Sense, and PowerApps proficiency
- Analytical data reporting
- Performance evaluation techniques
- Leadership in team management
- Escalation resolution strategies
- Management of workforce resources
- Forecasting methodologies
- Efficiency and accuracy focus
- Business intelligence practices
- Automation of reports
- database oversight
Hobbies and Interests
- Singing
- Listening Music
- Playing Cricket
- Playing Football
- Playing Volleyball
Disclaimer
I hereby declare that the particulars mentioned above are true and correct to the best of my knowledge.
Notable Attainment
- Appreciation letter in 2022-23 from Ops BT.
- Appreciation letter in 2018-23 from Ops BT.
- Part On Back in every year from Tech M.
Personal Information
- Passport Number: Valid
- Father's Name: Bhagyadhar Ghadai
- Date of Birth: 10/05/87
- Marital Status: Married
Affiliations
·
Appreciate the letter from Ops BT in 2022-23
Appreciate the letter from Ops BT in 2018-2023
Part on back in every year from Teach M
Languages
ORIYA
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
BI Reporting Analyst (MIS)
British Telecom
10.2020 - Current
WFM Analyst
British Telecom
10.2016 - 09.2020
Centralized MIS
Tech Mahindra
03.2012 - 10.2016
Sr. Executive
Tech Mahindra
10.2010 - 03.2012
Business analytics - VBA, SQL and Qliq Sense
Automation Solution
B.A -
Utkal University
TYPE WRITTING
FRIENDS INSTITUE
PGDCA -
BSE
+2 -
CHSE
H.Sec -
BSE
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