Summary
Overview
Work History
Education
Skills
Timeline
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Abhaya Pandey

Abhaya Pandey

Client Relations| Key Accounts| Growth
Mumbai

Summary

I am a Client Relations and Brand Growth professional with 13 years of experience connecting businesses and clients in meaningful ways. I specialize in building and nurturing strong relationships, acting as a strategic bridge between clients and internal teams to ensure seamless communication and delivery

Overview

15
15
years of professional experience

Work History

Associate Director - Client Leadership & Growth

BrainLabs
Mumbai
11.2024 - Current
  • Account Governance & Operational Excellence Managed all day-to-day client operations, setting clear expectations on project timelines and deliverables while ensuring all work adhered to contractual agreements, SLAs, and established workflows
  • Collaboration & Team Management Led the development and execution of integrated marketing strategies, aligning client objectives with cross-functional teams (internal and external)—including creative, media, and strategy—to drive campaign success
  • Account Strategy & Growth Acted as a strategic advisor by leveraging comprehensive analysis of client business model and market landscapes to identify upsell/cross-sell opportunities, driving revenue growth through demonstrating a thorough understanding of Brainlab’s business model, services and technology
  • Client Retention & Satisfaction Nurtured and strengthened client relationships by enhancing client satisfaction through continuous engagement, actively soliciting feedback (NPS/TRR) and translating it into actionable improvements across service delivery
  • New Business Acquisition Directed the full-cycle inbound sales pipeline, owning the strategic development of multichannel pitches and RFPs to secure new business from C-suite stakeholders

Associate Director - Key Account Management

Inxeption
Mumbai
04.2024 - 08.2024
  • Successfully onboarded 60+ marketplace clients, including end-to-end product listing setup requiring strong technical acumen.
  • Led client engagement for Waaree Pvt. Ltd., India's leading solar brand, facilitating their entry into the US market.
  • Independently developed and delivered product demos for ASPIRE, an eCommerce platform, to drive outreach and adoption.
  • Helped establish SOPs across sales, product, and operations to streamline execution and ensure cross-functional alignment.

Head- Key Accounts & Client Relations

Commercify360
Gurgaon
01.2021 - 03.2024
  • Led end-to-end client onboarding, including SoW, commercials, SLAs, and KPI alignment.
  • Fostered strong client relationships by aligning internal teams with client goals and market shifts.
  • Drove 10% revenue growth through P&L optimization, cost control, and cross/up-sell strategies.
  • Boosted client performance by coordinating with marketplace, ad, and internal teams.
  • Enabled brand growth and continuity via service adoption, stakeholder engagement, and risk planning.

Client Success Lead

Qure.ai
Mumbai
07.2018 - 01.2021
  • Adopted a data-driven approach to client engagement, problem-solving, and technical project delivery.
  • Interpreted client interactions to refine product use cases, drive ROI, and support smooth software implementation.
  • Monitored client health metrics to identify improvement areas and ensure long-term retention and renewals.
  • Collaborated cross-functionally with sales, engineering, product, and data teams to align on client goals and service strategies.
  • Partnered with internal and external stakeholders to co-develop marketing strategies, training, and research for brand success.

Sr. Manager- Project Management & Ops Excellence

Fractal Analytics
Mumbai
04.2016 - 06.2018
  • As an Ops PMO for three accounts Google, Autodesk & Microsoft, my core responsibilities to establish a project governance framework to have structured approach for governing the projects.
  • Revenue recognition and confirmations, monthly invoicing for all the active projects, budget management and tracking.
  • Collaborate with the project owners and other stakeholders to develop staffing, project plans and schedules, including working with the client and delivery partners as needed.
  • Purchase Orders and Statement of Work governance for key accounts assigned i.e. Google, Autodesk & Microsoft.
  • Vendor Management and Governance for TPAs, SLAs etc.

Manager-Corporate Banking

Yes Bank Limited
Mumbai
11.2014 - 12.2015
  • Monthly and quarterly reporting regarding Post disbursements, Call Reports, Insurance, End Use, Plant Visits etc.
  • Analyzing and taking compliance from entire Corporate Banking Mumbai and Pune Region.

Sr. Executive- Regulatory Reporting

Bharti Airtel Limited
Gurgaon
01.2011 - 04.2014
  • Work closely with the Business, Marketing and Retail Team specifically for the product and service information and briefing the top management about the new product launches and supporting managers on Business strategies.
  • Tariff filing in accordance with TRAI regulations.

Education

MBA - Retail Management

FDDI Business School
Noida, India
04.2001 -

Bachelor of Science - Physics & Mathematics

Chatrapati Shahu Ji Maharaj University
Kanpur, India
04.2007

Skills

Timeline

Associate Director - Client Leadership & Growth

BrainLabs
11.2024 - Current

Associate Director - Key Account Management

Inxeption
04.2024 - 08.2024

Head- Key Accounts & Client Relations

Commercify360
01.2021 - 03.2024

Client Success Lead

Qure.ai
07.2018 - 01.2021

Sr. Manager- Project Management & Ops Excellence

Fractal Analytics
04.2016 - 06.2018

Manager-Corporate Banking

Yes Bank Limited
11.2014 - 12.2015

Sr. Executive- Regulatory Reporting

Bharti Airtel Limited
01.2011 - 04.2014

MBA - Retail Management

FDDI Business School
04.2001 -

Bachelor of Science - Physics & Mathematics

Chatrapati Shahu Ji Maharaj University

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Abhaya PandeyClient Relations| Key Accounts| Growth