Abhaya Pandey
Client Relations| Key Accounts| Growth
Mumbai
Summary
I am a Client Relations and Brand Growth professional with 13 years of experience connecting businesses and clients in meaningful ways. I specialize in building and nurturing strong relationships, acting as a strategic bridge between clients and internal teams to ensure seamless communication and delivery
Overview
15
15
years of professional experience
Work History
Associate Director - Client Leadership & Growth
BrainLabs
Mumbai
2024.11 - Current
- Account Governance & Operational Excellence Managed all day-to-day client operations, setting clear expectations on project timelines and deliverables while ensuring all work adhered to contractual agreements, SLAs, and established workflows
- Collaboration & Team Management Led the development and execution of integrated marketing strategies, aligning client objectives with cross-functional teams (internal and external)—including creative, media, and strategy—to drive campaign success
- Account Strategy & Growth Acted as a strategic advisor by leveraging comprehensive analysis of client business model and market landscapes to identify upsell/cross-sell opportunities, driving revenue growth through demonstrating a thorough understanding of Brainlab’s business model, services and technology
- Client Retention & Satisfaction Nurtured and strengthened client relationships by enhancing client satisfaction through continuous engagement, actively soliciting feedback (NPS/TRR) and translating it into actionable improvements across service delivery
- New Business Acquisition Directed the full-cycle inbound sales pipeline, owning the strategic development of multichannel pitches and RFPs to secure new business from C-suite stakeholders
Associate Director - Key Account Management
Inxeption
Mumbai
2024.04 - 2024.08
- Successfully onboarded 60+ marketplace clients, including end-to-end product listing setup requiring strong technical acumen.
- Led client engagement for Waaree Pvt. Ltd., India's leading solar brand, facilitating their entry into the US market.
- Independently developed and delivered product demos for ASPIRE, an eCommerce platform, to drive outreach and adoption.
- Helped establish SOPs across sales, product, and operations to streamline execution and ensure cross-functional alignment.
Head- Key Accounts & Client Relations
Commercify360
Gurgaon
2021.01 - 2024.03
- Led end-to-end client onboarding, including SoW, commercials, SLAs, and KPI alignment.
- Fostered strong client relationships by aligning internal teams with client goals and market shifts.
- Drove 10% revenue growth through P&L optimization, cost control, and cross/up-sell strategies.
- Boosted client performance by coordinating with marketplace, ad, and internal teams.
- Enabled brand growth and continuity via service adoption, stakeholder engagement, and risk planning.
Client Success Lead
Qure.ai
Mumbai
2018.07 - 2021.01
- Adopted a data-driven approach to client engagement, problem-solving, and technical project delivery.
- Interpreted client interactions to refine product use cases, drive ROI, and support smooth software implementation.
- Monitored client health metrics to identify improvement areas and ensure long-term retention and renewals.
- Collaborated cross-functionally with sales, engineering, product, and data teams to align on client goals and service strategies.
- Partnered with internal and external stakeholders to co-develop marketing strategies, training, and research for brand success.
Sr. Manager- Project Management & Ops Excellence
Fractal Analytics
Mumbai
2016.04 - 2018.06
- As an Ops PMO for three accounts Google, Autodesk & Microsoft, my core responsibilities to establish a project governance framework to have structured approach for governing the projects.
- Revenue recognition and confirmations, monthly invoicing for all the active projects, budget management and tracking.
- Collaborate with the project owners and other stakeholders to develop staffing, project plans and schedules, including working with the client and delivery partners as needed.
- Purchase Orders and Statement of Work governance for key accounts assigned i.e. Google, Autodesk & Microsoft.
- Vendor Management and Governance for TPAs, SLAs etc.
Manager-Corporate Banking
Yes Bank Limited
Mumbai
2014.11 - 2015.12
- Monthly and quarterly reporting regarding Post disbursements, Call Reports, Insurance, End Use, Plant Visits etc.
- Analyzing and taking compliance from entire Corporate Banking Mumbai and Pune Region.
Sr. Executive- Regulatory Reporting
Bharti Airtel Limited
Gurgaon
2011.01 - 2014.04
- Work closely with the Business, Marketing and Retail Team specifically for the product and service information and briefing the top management about the new product launches and supporting managers on Business strategies.
- Tariff filing in accordance with TRAI regulations.
Education
MBA - Retail Management
FDDI Business School
Noida, India 2001.04 -
Bachelor of Science - Physics & Mathematics
Chatrapati Shahu Ji Maharaj University
Kanpur, India04.2007
Skills
Client Success/Client Relations
Operational Leadership
Change Management
People Management
Global Communications
Cross Functional Communications
Global Operations
Project Management
Microsoft Excel Proficiency
Power BI Dashboards
Google Data Studio
Microsoft Excel & Power point Proficiency
SFDC CRM Knowledge
Hubspot
Timeline
Associate Director - Client Leadership & Growth
BrainLabs
2024.11 - Current
Associate Director - Key Account Management
Inxeption
2024.04 - 2024.08
Head- Key Accounts & Client Relations
Commercify360
2021.01 - 2024.03
Client Success Lead
Qure.ai
2018.07 - 2021.01
Sr. Manager- Project Management & Ops Excellence
Fractal Analytics
2016.04 - 2018.06
Manager-Corporate Banking
Yes Bank Limited
2014.11 - 2015.12
Sr. Executive- Regulatory Reporting
Bharti Airtel Limited
2011.01 - 2014.04
MBA - Retail Management
FDDI Business School
2001.04 -
Bachelor of Science - Physics & Mathematics
Chatrapati Shahu Ji Maharaj University