Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Abhay Kumar Prasad

Collection Manager
Hazaribagh
Abhay Kumar Prasad

Summary

Dynamic Collections Manager with over 10 years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals. Proficient collections professional seek to advance to leadership position in the field. Leveraging 10 years of related experience as well as top strengths in invoicing, payment processing. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues. Prepared to bring 10 years of in-depth experience to support bank needs. Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Prepared to deliver first rate results to company. Knowledgeable about non-payments, short pays, errors and reporting requirements. Results-oriented Credit Control Officer focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels. Reasoned Collection Manager well-versed in collections procedures. payment plans and regulatory compliance. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public. Talented Collection Manager highly effective at managing a high volume of collections calls in fast- paced. demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas. Eager to take on high-volume operations in Banking industry. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Hardworking Collection Manager familiar with scripted interactions and collections guidelines. Proficient in both business and personal credit areas.

Overview

10
years of professional experience
3
years of post-secondary education

Work History

HDFC Bank Ltd
Hazaribagh

Collection Manager
12.2021 - Current

Job overview

  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Researched and resolved accounts payable discrepancies.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Oversaw daily posting of payments to customer accounts.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Established procedures for collection of past due amounts.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Conducted investigations of customer accounts and payment histories.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Documented interactions in computer database and updated information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Visited premises of customers to directly collect payments.
  • Contacted customers to discuss late payments and options for remitting amounts due.

Arohan Financial Services Ltd
Purnia

Area Manager
05.2019 - 11.2021

Job overview


  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Supervised 4 location managers and all type assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Dedicated to expanding client bases by building lasting relationships. Transformed underperforming teams into productive, profitable teams.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Supervised multiple locations to enforce high-quality standards of operation.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Generated financial and operational reports to assist management with business strategy.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized team performance with newly implemented sales and merchandising procedures.

Nabard Financial Services Ltd
Bhagalpur

Branch Manager
01.2019 - 04.2019

Utkarsh Small Finance Bank Ltd
Phusro

Branch Manager
01.2018 - 12.2018

Saija Finance Pvt Ltd
Chhapra

Unit Manager
07.2017 - 12.2017

Saija Finance Pvt Ltd
Hatia

Branch Manager
01.2016 - 06.2017

Saija Finance Pvt Ltd
Patna

IT Solutions Supervisor
06.2015 - 12.2015

Saija Finance Pvt Ltd
Patna

Assistant Manager
06.2013 - 05.2015

Education

National Education Council
Patna

Bachelor of Computer Applications from Computer Programming, Specific Applications
04.2009 - 03.2012

Skills

    Past due balance management

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Timeline

Collection Manager

HDFC Bank Ltd
12.2021 - Current

Area Manager

Arohan Financial Services Ltd
05.2019 - 11.2021

Branch Manager

Nabard Financial Services Ltd
01.2019 - 04.2019

Branch Manager

Utkarsh Small Finance Bank Ltd
01.2018 - 12.2018

Unit Manager

Saija Finance Pvt Ltd
07.2017 - 12.2017

Branch Manager

Saija Finance Pvt Ltd
01.2016 - 06.2017

IT Solutions Supervisor

Saija Finance Pvt Ltd
06.2015 - 12.2015

Assistant Manager

Saija Finance Pvt Ltd
06.2013 - 05.2015

National Education Council

Bachelor of Computer Applications from Computer Programming, Specific Applications
04.2009 - 03.2012
Abhay Kumar PrasadCollection Manager