Summary
Overview
Work History
Education
Skills
References
Disclaimer
Timeline
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ABHAY KUMAR RAI

ABHAY KUMAR RAI

New Delhi,DL

Summary

I am a MBA post graduate with expertise in customer service management & marketing. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Marketing Manager

TIGER THERMAL INSULATIONS CO.
02.2024 - Current
  • Worked as a Marketing Manager
  • Promoted the core product on different online platforms
  • Lead generation & following up those leads.

Senior Process Associate

ACCENTURE INDIA PVT LTD.
03.2020 - 01.2024
  • Handling customers on calls
  • Following proper escalation channels and making sure that customers' issues get resolved
  • Resolved customer concerns and boosted retention by offering thorough problem solving and active listening
  • Worked as a Virtual SME to support the team with their performance
  • Worked as a Virtual Trainer to help the on boarding agents in understanding the process.

Customer Relationship Officer

HINDUJA GLOBAL SOLUTIONS
07.2016 - 01.2020
  • Joined as a Customer Relationship Officer for Titanium process
  • Worked as a Customer Relationship Officer for Solitaire process in the same company
  • Got promoted as a Team Leader in the platinum process in the same company
  • Successfully built trusting relationships with customers by ensuring teams followed correct procedures and customer service guidelines.

Education

MBA, 2013 - MARKETING & HR

BANGALORE UNIVERSITY

Skills

  • Communication
  • Problem Solving
  • Time Management
  • Leadership
  • Customer handling
  • Multitasking
  • Brand positioning
  • Marketing strategy

References

  • Vaishali Pandey, Team Leader, Accenture India PVT LTD, vaishali.pandey@accenture.com, 8130905807
  • Diksha Sharma, Relationship Manager (B2B), Airtel India, diksh675@gmail.com, 9599772106

Disclaimer

I hereby declare that above mentioned information is true to the best of my knowledge and that I shall be liable to consequences if details do not match the facts.

Timeline

Marketing Manager

TIGER THERMAL INSULATIONS CO.
02.2024 - Current

Senior Process Associate

ACCENTURE INDIA PVT LTD.
03.2020 - 01.2024

Customer Relationship Officer

HINDUJA GLOBAL SOLUTIONS
07.2016 - 01.2020

MBA, 2013 - MARKETING & HR

BANGALORE UNIVERSITY

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ABHAY KUMAR RAI