Abhay Pal Malakar
NEW DELHI
Summary
Experienced customer service supervisor bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Globiva Services Private Limited
03.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created customer support strategies to increase customer retention.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Customer-service-executive
TELEPERFORMANCE INDIA PRIVATE LIMITED
02.2022 - 02.2023
- Described product and service details to customers to provide information on benefits and advantages.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
Bachelor of Arts - Journalism And Mass Communication
Manav Rachna International University
Faridabad 08.2018
Skills
- Team Development
- Issue Resolution
- Delegating Work
- Problem-Solving
- Customer Relations
- Customer Service
- Time Management
Languages
Bengali
Upper intermediate (B2)
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Supervisor
Globiva Services Private Limited
03.2023 - Current
Customer-service-executive
TELEPERFORMANCE INDIA PRIVATE LIMITED
02.2022 - 02.2023
Bachelor of Arts - Journalism And Mass Communication
Manav Rachna International University
Similar Profiles
SHARANA MSHARANA M
Sales Executive at GLOBIVA SERVICES PRIVATE LIMITED (BPM)Sales Executive at GLOBIVA SERVICES PRIVATE LIMITED (BPM)
SUHANA BEHERASUHANA BEHERA
Sales Associate at Globiva Services Private LimitedSales Associate at Globiva Services Private Limited
Amitava DasAmitava Das
Team Lead Business Analyst at Globiva Services Private LimitedTeam Lead Business Analyst at Globiva Services Private Limited