Abhay Partap Singh
Summary
Results-oriented Business Development Associate with 3.5+ years of work experience in sales and in marketing and at FIS Global as Google Ads specialist. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Senior Customer Executives
E-Tech Softservices
01.2023 - 02.2024
- Conducted regular training sessions for staff members to improve their skills and knowledge in delivering exceptional customer service.
- Reduced response times for customer inquiries by optimizing workflow processes within the team.
- Managed a team of customer service representatives, ensuring high levels of performance and efficiency.
- Developed strong relationships with key clients through consistent communication and proactive problemsolving.
- Increased customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Designed and implemented customer satisfaction surveys to gather valuable feedback for driving continuous improvement efforts.
Google Ads Specialist
FIS Global Business Solutions India Pvt. Ltd
08.2022 - 01.2023
- Completed Google Ads Specialist certification.
- Assisted in troubleshooting and resolving Google Ads issues faced by advertisers.
- Reviewed and evaluated strategic organizational issues to identify implementation recommendations.
- Helped in campaign creation and optimization of campaign in Google Ads.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Business Development Associate
LearnAtElan Education LLP
05.2020 - 04.2022
- Cold called potential customers to generate leads
- Liaised with management to communicate customer feedback and recommendations
- Trained new employees on company policies and strong sales techniques
- Drove sales through customer relationship building and suggestive selling techniques.
- Used product knowledge for handling objections
- Followed up with customers after sales to gain feedback
- Developed strong relationships with clients to grow business networks
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Generated leads and located opportunities for market expansion and business growth
- Used knowledge of company products and services to recommend solutions to customers
- Highlighted new products and company promotions during sales pitches.
Education
Bachelor Of Arts (B.A.) Political Science (Hons.) -
Delhi University
05.2023
Skills
Prospecting and Cold Callingundefined
Timeline
Senior Customer Executives
E-Tech Softservices
01.2023 - 02.2024
Google Ads Specialist
FIS Global Business Solutions India Pvt. Ltd
08.2022 - 01.2023
Business Development Associate
LearnAtElan Education LLP
05.2020 - 04.2022
Bachelor Of Arts (B.A.) Political Science (Hons.) -
Delhi University
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