Abhay Pratap Singh
Ghaziabad
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
2
2
Languages
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Customer Care Representative
Nexuscore sync pvt ltd
Noida
01.2026 - Current
- Answered customer inquiries through phone, email, and chat for Nexuscore Sync Pvt Ltd.
- Logged customer cases in CRM and updated interaction records accurately.
- Verified account details and protected customer information during support calls.
Education
BBA - Business Administration And Management
Institute of Technology And Science
Ghaziabad , India 09.2025 - 10.2026
Skills
- Client relations
- Sales support
- Adaptability and flexibility
- Quality assurance
- Problem resolution
- Brand representation
- Relationship building
- Empathy and patience
- Active listening
- Issue follow up
Languages
English
First Language
German
Beginner (A1)
A1
Timeline
Customer Care Representative
Nexuscore sync pvt ltd
01.2026 - Current
BBA - Business Administration And Management
Institute of Technology And Science
09.2025 - 10.2026