Abhay Raghunath Sawant

• Heading Aggregator Settlement and reconciliation, ATM Reconciliation Operations, Internet Banking Operations and Merchant Payments and Settlement of POS Acquiring transactions
• Responsible for reconciliation, settlement and payouts to aggregators partners
• Managing Aggregator Refunds & Disputes
• Ensuring daily BAU is completed
• Reconciliation of 2853 ATMs (Bank owned and Vendor Managed)
• Implementation of Recyclers for bank
• Recovery of shortages from vendors
• Dispute Management ATM Operations and Acquiring Business
• Reviewing of SOPs for ATM Reconciliation & Cash Recycler Machine
• Setting up of process for recycler reconciliation
• Reviewing and approving SOPs and FSD for onboarding new acquiring partners
• Reverting to audit queries raised by concurrent auditors, regulatory auditors
• Conducting UAT for new ATMs/Recyclers that would be going live
• Managing Internet banking Operations
• Ensuring timely Payout to Merchants and reconciliation of settlement funds received through various schemes
• Ensuring Monthly Income, Expenses and related GST is booked
• Regulatory reporting - QOC, QMR, Feters Data, Meity Incentive data, Mobile Banking and Internet Banking data, RBI Tranche III
• Hired and managed employees to maximize productivity while training staff on best practices and protocols

• Overseeing various Private and Public-Sector Banks with overall financial Reconciliation such as ATM Reconciliation, Payment Gateway solutions for Point of Sales Reconciliation and for various intermediary networks such as NFS/ RuPay/VISA and Client interaction for future business
• Managed team of 67 Members, including 5 site managers
• Liaison with Bank SPOC person for automation and implementation of new processes
• SPOC for PCIDSS Audit from Reconciliation Department
• Managing reconciliation of various products such as ATM, POS, IMPS, UPI, AEPS, BBPS, ONUS, AGGREGATOR
• Preparing Functional Scope Documents and Business Requirement Documents for automation of above-mentioned processes
• Planning and assigning tasks to team members in consultation with site managers
• Implementation of reconciliation of new processes/products introduced by banks for eg Cash BNA’s/ Recycler reconciliation
• Preparing KPI for team members and site managers
• Conducting One on One meeting’s and providing feedbacks to site managers
• Tracking monthly transaction volumes for billing purpose.

• Monitoring reconciliation and disputes management for off us and on us customer queries for Private and Public-sector Banks
• Overseen Vendors and CRA’s for timely resolution of queries related to Cash discrepancy
• Responsible for resolution on problematic area related to ATM field management
• Responsible for controlling of monthly deductions from Clients and reductions thereon
• Developing reconciliation Tool towards better control for cash reconciliation and disputes
• Maintaining MIS for management advising on way forward
• Aggregator Reconciliation
• Debit Card Reconciliation for Acquiring & Issuing ATM transactions for NFS/Rupay
• Monitoring and Handling customer disputes for NFS/Rupay
• Developing Network application for End to End reconciliation
• Monitoring POS and e-Comm reconciliation for RuPay SMS bin
• Monitoring Customer disputes
• Developing POS reconciliation tool for RuPay
• UPI transaction reconciliation
• Settlement reconciliation
• Monitoring and Handling customer disputes for NFS/Rupay
• Project - Reconciliation Automation Tool Development
• Automation of various Reconciliation Products - Debit cards products and Digital Banking products which were time consuming, error prone as same were handled manually
• 3-way reconciliation between Network, Host and Switch
• Products automated Immediate Payment System (IMPS)
• Unified Payment Interface (UPI)
• Debit Card Reconciliation Aggregator Reconciliation
• Dispute Reconciliation Module
• GL Tally

Achievements at FIS:

• Successfully cleared PCIDSS audit held in November 2016, October 2017 and July 2018 with Nil Observations.
• Identified Back up location as Bangalore to ensure Business continuity is not affected.
• Designed Balance Score card to allot Monthly Incentives to team members.

• Based on huge contributions to improvising processes, reducing costs, improving quality, evaluating risk & control in the process I was promoted as a Team Leader in April 2014
• Managed team of 11 members
• Handled pre-verification of Savings and Current account opening forms of Individuals, HUFs, Trust, Society, Associations and clubs of entire Mumbai, Rest of Maharashtra, Goa, Gujarat and Madhya Pradesh (73 branches in all)
• Vendor Co-ordination (Mumbai) for scanning, indexing and uploading of Account Opening Forms on secured FTP
• Vendor Co-ordination (Bangalore) for processing AOFs with TAT thereby avoiding escalations
• Ensuring discrepancy rectifications hard copies sent by the branches and Software replies by branches are attended as per TAT
• Ensuring 100% RCU of accounts opened on T+1 from date of activation
• Ensuring 100% sampling of current accounts opened on T+1 basis
• Liaising with RCU Vendor for screened and sample cases
• Providing photocopies of sampled AOFs to RCU Vendor
• Marking freeze, sending letters to customers and Mails to branches informing them about RCU negative cases
• Liaising with Branches and compliance team for retention of RCU negative cases with proper approvals from competent authorities
• Co-ordination with Vigilance department for suspect accounts and conducting special investigation
• Liaising with Financial Transaction Unit Team and getting the RCU negative accounts closed of non-justified cases
• Reconciliation of sampled cases with bills submitted by vendor to ensure no income leakage at the time of billing
• Preparing MIS and reconciliation of total received, discrepant and processed AOFs on a daily basis and sending the same to corporate office
• Preparing Monthly Operations report and Activation TAT of the Unit
• Preparing checklist and exception reports to avoid errors and misses in the department
• Maintaining Attendance and leave planning of team members, ensuring all from team member have availed mandatory leave of 10 days for every financial year
• Ensuring valid Ideas are logged on Idea portal by all team members and follow up with concerned team to get the same implemented
• Ensuring every team member is aware of their Goal sheet, assess the same quarterly and provide relevant feedback to each and every team member
• Conducting Master Class trainings for new joinee’s and making them aware of the KYC documents required and account opening process at RDO Mumbai
• Co-ordinating with other departments and back office for timely service to the customers and quick rectification of discrepancies, if any

Achievements at RDO Mumbai:

• RDO Mumbai consistently featured in list of top 3 units since April 2014 bagging 1st rank for April, June, July, September, October, December, February and March 2014
• Improvement in Activation TAT (T+1) from 82% in April 2014 to 100% in December 2014 and maintained the same till May 2016
• Nil Audit Observations pending till May 2016
• Implemented Cost Savings of Rs 4.83 lacs in financial year 2014-2015
• Received Fraud Buster of the month award 11 times since June 2010
• Received Ops Icon award for the quarter ended September 2013 and December 2014
• Implemented concept of Work Life balance in the department thereby ensuring team members leave on time
• Implementation of DMT mails to branches and Single Point of Contact concept
• Received Team of the Quarter award for December 2013 and June 2015
• Nil QCD, UBO post verification and service desk errors for the months of November, December 2014, March, April and June 2015
• Started with volume of 2000 accounts however Mumbai RDO was handling a volume of 16000 accounts per month in April 2016.

• Worked with Retail Liabilities Department at Juhu branch in dual role of acting Branch Operations Service Head and Customer Care Manager.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Applied best practices in customer service, sales and employee management to exceed organizational goals.

• To maintain data sent by Financial Institutions (Banks) based in USA
• To keep the data updated & make the necessary changes as requested by the Financial Institutions
• To ensure that process is in compliance and SLA (Service Level Agreement) is met on daily basis
• To maintain consistent accuracy level of 99% plus & productivity on 50 RPH
• Taking daily counts of colleagues and making reports of accuracy, productivity and also update attendance cards

Achievements at E-funds International:

• Awarded Champ of Month – 1ST Runner Up for month of Aug and Sep 2004
• Awarded Champ of Month – 2nd Runner Up for month of June 2004
• Became verifier in very short period of 3 months from joining as there was 100% accuracy
• Transferred to DMR (data maintenance) as I showed consistency in both productivity as well as accuracy.