Abhay Singh Rathore
Customer Service
Jaipur,RJ
Summary
Personable customer service professional offering over 4 years of experience resolving account and service concerns for Aviation customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 4-year background in maintaining customer satisfaction and contributing to company success.
Overview
9
9
years of professional experience
47
47
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Officer
Interglobe Aviation
Jaipur, Rajasthan
07.2019 - Current
- Created documents of load plans, cargo cleanliness inspections and transportation processes
Supervisor
Tripxperia
Jaipur, Rajasthan
12.2018 - 06.2019
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
Customer Service Executive
Jet Airways
Jaipur, Rajasthan
05.2015 - 05.2018
- Described product and service details to customers to provide information on benefits and advantages
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Used SABRE to review or make changes to customer tickets
Education
Diploma - Tourism And Travel Management
Centre For Tourism Studies U.N.W.T.O
Jaipur 01.2014 - 01.2015
BBA + MBA - Marketing
Gyan Vihar University
Jaipur 06.1961 - 01.2007
10th -
Candlewick Public School
Jaipur Apr 2006 - Jun 2007
High School Diploma -
Candlewick Public School
Jaipur Apr 2008 - Jun 2009
Skills
Service recommendations
Documentation and reporting
Customer service
Complaint resolution
Service standard compliance
Certification
Basic AVSEC
Personal Information
Father's Name : Mahendra Pratap Singh Rathore
Mother's Name : Sunila Rathore
Date Of Birth : 14 May 1992
Marital Status : Unmarried
Timeline
DGR-10 Certificate
08-2019
Customer Service Officer
Interglobe Aviation
07.2019 - Current
Basic AVSEC
07-2019
Supervisor
Tripxperia
12.2018 - 06.2019
Customer Service Executive
Jet Airways
05.2015 - 05.2018
Diploma - Tourism And Travel Management
Centre For Tourism Studies U.N.W.T.O
01.2014 - 01.2015
10th -
Candlewick Public School
Apr 2006 - Jun 2007
High School Diploma -
Candlewick Public School
Apr 2008 - Jun 2009
BBA + MBA - Marketing
Gyan Vihar University
06.1961 - 01.2007