Cross-Functional Collaboration & Strategic Planning
Abheek Bhattacharya
Data Analyst
Kolkata
Summary
I seek to obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization and individual growth. I want to make a career in customer service by adding value of end customer satisfaction and to build the best professional relationships through core understanding of customer needs and desired communication techniques. I believe I have what it takes to provide best resolution to an aggrieved customer along with upgradation to current dynamic market structures.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Data Analyst
Colmore- From Preqin
07.2023 - 11.2024
- Produced monthly reports using advanced Excel spreadsheet functions and formulated databases for the new client portfolio and investment opportunities with Microsoft tools such as Sharepoint, DMS and Office 365.
- Used statistical methods to analyze data and generate useful business reports to further liaise with senior management on regular intervals.
- Improved decision-making processes with accurate data analysis and visualization techniques & utilized tools to effectively communicate business insights.
- Worked on critical business tasks and high priority financial performance reports with the help of JIRA software, SQL, JQL, OQL as per situational requirements.
- Responded promptly and accurately to all incoming requests from internal partners and external clients.
- Collaborated effectively with sales and relationship teams to address client needs and optimize service delivery.
- Learnt data visualization tools like PowerBI/Qlik/Tableau and implemented on daily work load for best outcome over client management data.
Customer Service Support Advisor
BT
10.2021 - 11.2022
- UK Telecom WebChat complaints and Queries addressal expert
- Email support for billing and breakdown (Inbound/Unbound)
- Outbound calls for follow-ups on high-level complaints
- Ombudsman Complaints resolution callbacks and deadlock negotiation specialist
- Ensuring compliance and Data security protocols while handling customer information
- Worked as Acting SME for resolutions against Mis-sale complaints
Process Associate - BPS
Tata Consultancy Services (TCS)
03.2019 - 09.2021
- Managing customer support through chat and email
- Completing workitems within the stipulated SLA
- Navigating customer accounts through CRM software & SAP
- Team Management & Support
- Handling middle and higher level complaints
Associate 1 (Contractual job)
PricewaterhouseCoopers (PwC SDC)
10.2018 - 02.2019
- Audit- Assurance
- Client consulting through M.S.Excel data analysis and verification
- Financial reporting and audit checks performed through CRM tools
- Risk evaluation and sending data to on-shore for correction
- Advanced data analysis and cross verification callbacks
Sales Associate
ICICI Prud. Life Insurance
01.2018 - 07.2018
- Direct sales through bank channels and counter desks
- Life Insurance and ULIP plans sales advisor
- Bancassurance Channel with Standard Chartered Bank partnered for sales
BRAND MANAGEMENT INTERN
MONEY CREATORS
07.2016 - 09.2016
- Training focused on establishment of a brand, its components, marketability, brand image and overall management
- Shaping market strategy based on customer feedback
- Analysis Report generation
- Brand Imaging
Education
MBA - Finance
NSHM Business School
Kolkata, India 01.2015 - 01.2017
B.COM (HONS) - ACCOUNTANCY
JAIPURIA COLLEGE
Kolkata, India 04.2011 - 01.2014
Skills
Effective Communication
Efficient Communication
Active Listening
Resilience
Rapport Building
Objection Handling
Confidence
Prospecting
Negotiation
Business Acumen
Problem Solving
Internship
Money Creators, 07/01/2016, 09/30/2016, Brand Management Intern, Training focused on establishment of a brand, its components, marketability, brand image and overall management., Shaping market strategy based on customer feedback., Analysis Report generation., Brand Imaging.
Interests
Client Relationship Management and Customer Experience
Artificial Intelligence (AI) and Machine Learning (ML) Innovations
Business Intelligence Tools and Big Data
Timeline
Data Analyst
Colmore- From Preqin
07.2023 - 11.2024
Customer Service Support Advisor
BT
10.2021 - 11.2022
Process Associate - BPS
Tata Consultancy Services (TCS)
03.2019 - 09.2021
Associate 1 (Contractual job)
PricewaterhouseCoopers (PwC SDC)
10.2018 - 02.2019
Sales Associate
ICICI Prud. Life Insurance
01.2018 - 07.2018
BRAND MANAGEMENT INTERN
MONEY CREATORS
07.2016 - 09.2016
MBA - Finance
NSHM Business School
01.2015 - 01.2017
B.COM (HONS) - ACCOUNTANCY
JAIPURIA COLLEGE
04.2011 - 01.2014