Abheesht Kuyiloor Kavil
Kannur
Summary
- Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Well-versed in monitoring tasks, teams and activities for completion, accuracy and compliance with standards. Excellent attention to detail with a methodical and well-organized nature.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sree Krishna Automobiles
01.2023 - 12.2023
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supported continuous improvement efforts for better product performance and reduced defects.
- Enhanced product quality by conducting thorough inspections and tests throughout production process.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Case Processing Executive
AM Infoweb, EXL
08.2021 - 06.2022
- Increased project efficiency by streamlining processes and implementing best practices.
- Assisted in successful completion of projects through effective communication and collaboration with team members.
- Fielded incoming calls and email requests comprising of range of customer inquiries or complaints
- Strived for one call resolution for customer reservations and complaints, including credit requests
- Strategic use of interpersonal skills to aid in conflict resolution between customer and hotelier
- Analyzed and compiled data to continuously optimize processes.
Customer Relationship Executive
EXL Services (I) Pvt. Ltd.
01.2020 - 02.2021
- Demonstrated technical/billing excellence and understanding of customer orders and resolution in order to communicate information effectively to the customer
- Accurately assessed and escalated complex technical issues in order to help track outages and other service problems for all lines of business
- Work under deadlines in a fast paced environment, while still maintaining precision and accuracy
- Build and maintain business relationships with customers and Account Managers
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Mail invoices
Manager
Shree Krishna Automobiles
06.2018 - 12.2019
- Responsible for interacting with and communicating with customers over phone or in person to determine and meet their merchandise requirements
- Controlled budgeting, financial reporting, inventory cost, cash management, staff and new management development and training, and financial analysis
- Established procedures, polices and standards to ensure consistency and efficiency
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor of Science - Automobile Engineering
Acharya Institute of Technology (AIT)
Bengaluru2018
Skills
- Project Planning
- Deadline-oriented
- Process enhancement
- Quantitative Research
- Excellent communication abilities
- Customer Retention
- Performance Improvement
- Quality Assurance
English, Hindi, Malayalam
1. Proficient in written and verbal communication in English
2. Proficient in verbal communication in Hindi
3. Proficient in written and verbal communication in Malayalam
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Additional Information
Completed course :
- Market Research: A-Z Fundamentals with Case Studies
Ongoing courses :
- Market Research Fundamentals Training Program
- Market Research: Key Strategies for Business Decision-Making
- Market Research | Quantitative and Qualitative Methods
Upcoming courses :
- Microsoft Excel - Excel from Beginner to Advanced
- Microsoft Excel and Google Sheets for Data Analysis
- Statistics for Data Science and Business Analysis
Timeline
Operations Manager
Sree Krishna Automobiles
01.2023 - 12.2023
Case Processing Executive
AM Infoweb, EXL
08.2021 - 06.2022
Customer Relationship Executive
EXL Services (I) Pvt. Ltd.
01.2020 - 02.2021
Manager
Shree Krishna Automobiles
06.2018 - 12.2019
Bachelor of Science - Automobile Engineering
Acharya Institute of Technology (AIT)
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