Abhi Rao M
Executive Escalation Specialist 1
Bangalore
Summary
Dynamic Legal Specialist with experience in analysis and processing of legal documents and requests in alignment with operating procedures. Effective in research and collection of complex information, escalating specific requests and supporting timely responses regarding assigned cases. Adept in proper use of various administrative and legal systems, including internal escalation tool and software.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Legal Specialist
PayPal India Pvt Ltd
Bangalore
12.2021 - Current
- Performed examination and processing of assorted legal documents.
- Provided legal support focused on ensuring compliance with policies, procedures, regulations, laws, and guidelines.
- Administered legal reporting, maintaining court schedules and supporting case preparation.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Conducted research on legal cases and prepared summaries for attorneys.
- Transcribed information from typed or handwritten notes and confirmed accuracy and correct formatting of documents.
Complaints Specialist
PayPal India Pvt Ltd
Bangalore
03.2021 - 11.2021
- Worked on Better Business Bureau cases and Strictly adhered to standards and regulation procedures.
- Initiation, investigation and responding to BBB complaints.
- Ensuring that stresses are minimized and that both parties find the process transparent, informative and thorough whilst complying fully with policy, and thus with legislation.
- Complaint initiation using internal tools, Initial customer notification, review, data gathering and other investigation related support for BBB complaints.
- Where possible, directly provides complaint solutions to customers; Ensures complaints are handled in line with process, procedures and within regulatory timeframes.
Social Customer Care
PayPal India Pvt Ltd
Bangalore
05.2018 - 03.2021
- Addressing complaints, answering questions, providing guidance, responding to online reviews, and even issuing refunds via social channels.
- Making sure that company's social media pages are free from any spams, adult content, suspicious links etc.
- Assess the customer complaints to its severity and timely escalating to relevant teams/departments for fruition.
- Additionally worked as an online moderator for the company's community page.
- In this role, need to moderate the content, discussions to ensure compliance with the rules, enforce rules, deal with problematic users, and help to keep the company informed of the overall trend of comments and conversations that community members are having.
- Ensure the space where the discussion or debate takes place is a positive and safe one that promotes interaction and also uphold the brand image.
Education
BCA - Computer Application
Karnataka State Open University
Mysore 07.2013 - 12.2015
Skills
Legal support
Legal jargon knowledge
Document filing
Litigation support
Administrative support
Legal Research
Document preparation
Legal compliance
Account Administration
Hobbies
Geopolitics
Timeline
Legal Specialist
PayPal India Pvt Ltd
12.2021 - Current
Complaints Specialist
PayPal India Pvt Ltd
03.2021 - 11.2021
Social Customer Care
PayPal India Pvt Ltd
05.2018 - 03.2021
BCA - Computer Application
Karnataka State Open University
07.2013 - 12.2015