Abhigna Munigoti
Bangalore
Summary
To work for an organization that utilizes my skills and provides me with opportunities and upgrades my knowledge and skills
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Payments interim role
Airbnb
08.2022 - Current
- Company Overview: Airbnb Global Capability Center Private Limited
- Currently I am working for Airbnb as a Payments Interim were we handle cases related to refunds and Payouts for our users.
- It is a mixed process of both voice and non voice, we do handle case of the both Host and Guest who come with quires to us and it was a international process and our users are all over the world
- Formally I was hired as R1 Specialist for resolutions where we used to handle cases like review dispute, refund TAT
- Then we were upgraded to ECS which is Emergency cancellation support where we used to support our user with immediate re-booking option so there is no disturbance in there holiday planning
- From there we were again upgraded as R2 Specialist where we used to handle case like cleanliness issue, check in issues, check out issues, lock issues these are some of the topics we handle
- And from there I was upgraded to Safety and currently working on it
- Also got an opportunity work on a project call Messaging on- Trips this project was a kind of experience to check how the NPS (Net Promoter Score) can be increased
- Airbnb Global Capability Center Private Limited
Customer delight executive
Startek
06.2021 - 07.2022
- Company Overview: AGIES
- Our client was Zomato, and we used handle special users called Gold customer who are premium users of Zomato and resolve there issues related to food delivery like if the food is late, if there is a problem in the food like package issues, quality and quantity issue
- Also after that worked on a mini project with the Client directly Zomato – Cities Live check this project was about to check the places in the city where the Zomato is not live yet in order expand the business with help of this project so that the food can be delivered in all the corners of the world
- AGIES
Senior Process Associate
Cognizant
11.2019 - 04.2021
- Handling international Calls from USA
- Working for Health Insurance process and Providing support to Clients on Health Insurance
Senior Process Executive
WIPRO
09.2016 - 04.2019
- Handling Domestic Calls for Jio Telecomm customers
- Calls Related to Network issues, Internet Issues and Voice issues
- Worked as SME and Providing training to New Joiners
Education
Masters - Business Administration
OSMANIA UNIVERSITY
01.2014 - 01.2016
Bachelor’s degree - Commerce (B.com)
OSMANIA UNIVERSITY
01.2011 - 01.2014
Intermediate - undefined
Kendriya Vidyalaya School
01.2009 - 01.2011
SSC - undefined
BOARD OF SECONDARY EDUCATION
01.2008 - 01.2009
Skills
Friendly, positive attitude
Personal Information
- Date of Birth: 06/12/94
- Marital Status: Married
Disclaimer
I hereby declare that the above information is true to the best of my Knowledge.
Mobile Numbers
- +91-9000045650
- 7569492996
Timeline
Payments interim role
Airbnb
08.2022 - Current
Customer delight executive
Startek
06.2021 - 07.2022
Senior Process Associate
Cognizant
11.2019 - 04.2021
Senior Process Executive
WIPRO
09.2016 - 04.2019
Masters - Business Administration
OSMANIA UNIVERSITY
01.2014 - 01.2016
Bachelor’s degree - Commerce (B.com)
OSMANIA UNIVERSITY
01.2011 - 01.2014
Intermediate - undefined
Kendriya Vidyalaya School
01.2009 - 01.2011
SSC - undefined
BOARD OF SECONDARY EDUCATION
01.2008 - 01.2009
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