ABHIGNAN PATEL
Auckland
Summary
- Strategy-minded and results-producing sales and operations manager with vast experience in business development, negotiation and customer relations management.
- Combine lead-by-example management with intuitive sales strategies to maximize efforts and boost profits. Consistently stay ahead of the competition by keeping current on industry standards and market factors that successfully translate company value to clients.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
Bridgestone New Zealand
01.2023 - Current
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Resolved various issues impacting sales management and business operations.
- Increased branch sales by implementing innovative sales strategies and fostering customer-centric environment.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Documented equipment transfers and sales details for accurate record keeping.
- serving society with superior quality
Support Manager
Bridgestone New Zealand
07.2022 - 12.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed senior-level personnel working in marketing and sales capacities,
- 'Managed over 50 customer calls per day to Increased sales by 10%".
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Store Manager
SuperValue
09.2021 - 06.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Implemented loyalty program that boosted repeat business and increased overall sales revenue.
Site Manager
Gasoline Alley Services Ltd, GAS
12.2016 - 08.2021
- Ensure top notch customer service through effective employee training and scheduling
- Enforce all Safety and Security Issues and report any and all unsafe conditions; monitor and control internal/external safety issues of gas station
- Review and maintain inventory procedures
- Develop and manage proper stocking and inventory procedures.
- Resolved issues between employees and customers using company policies.
- Interviewed, hired and trained new workers.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Read pump controls and piping configurations, testing calibration and monitoring equipment.
- Motivate all team members to deliver friendly, efficient and effective customer service
Store Manager
123 Dollar Store
06.2015 - 12.2016
- Responsible for recruitment of all staff including sales, stockroom, inventory control, and customer service
- Developed team of sales associates to continually meet and exceed sales and customer service objectives
- Successfully managed the operational and controllable costs that impacted the stores bottom line
- Maintained the company's visual merchandise standards for the store, including general
Education
Diploma - Business Management Level 6
Royal Business Collage
Auckland, AUK12.2016
Diploma - Business Management Level 5
Royal Business Collage
Auckland, AUK12.2015
Bachelor of Computer Application -
VNSGU
India12.2014
Skills
- Excellent analytical skills
- Excellent communication skills
- Attention to detail
- Financial Management
- Business Development
- Business planning
- Budgeting
- Strategic planning
- Negotiation
- Business administration
- Operations management
- Sales Strategies
- Communications Support
- Health and Safety Regulations
- Team Leadership
Certification
Applaud Quarterly Award - Q4 2022
Annual Applaud Winner -2022 Accountability
Timeline
Branch Manager
Bridgestone New Zealand
01.2023 - Current
Support Manager
Bridgestone New Zealand
07.2022 - 12.2022
Store Manager
SuperValue
09.2021 - 06.2022
Site Manager
Gasoline Alley Services Ltd, GAS
12.2016 - 08.2021
Store Manager
123 Dollar Store
06.2015 - 12.2016
Diploma - Business Management Level 6
Royal Business Collage
Diploma - Business Management Level 5
Royal Business Collage
Bachelor of Computer Application -
VNSGU
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